Business Intelligence Analyst
Colombia
At Telemark Spain, a specialized Contact Centre with a robust presence in Spain and Latin America, I undertook the role of BI Analyst, contributing significantly to the enhancement of data management and analytics capabilities.Key Achievements:• Comprehensive Documentation: Diligently documented and maintained detailed records of processes, ensuring clarity and accuracy in documentation.• Stakeholder Collaboration: Conducted surveys of requirements in collaboration with stakeholders, facilitating a deep understanding of key business needs.• Database Management: Oversaw the management of databases, including SQL Services and Amazon Aurora, ensuring the seamless storage, retrieval, and optimization of data processes.• Dynamic Dashboard Creation: Utilized Power BI software to create dynamic and visually compelling dashboards, providing a user-friendly interface for data-driven decision-making.• Thorough Data Analysis: Conducted thorough data analysis, identifying trends, patterns, and areas for improvement, contributing to strategic decision-making.• Data Quality Assurance: Implemented and maintained rigorous data quality checks, ensuring the integrity and accuracy of information within the system.• Data Model Development: Played a pivotal role in the development of data models, supporting the implementation of effective business intelligence initiatives.• Cross-Functional Collaboration: Collaborated seamlessly with cross-functional teams to integrate data analytics into various business processes, enhancing overall operational efficiency.• Project Progress Meetings: Actively participated in regular meetings, contributing insights on project progress, addressing challenges, and identifying opportunities for improvement.My tenure as a BI Analyst at Telemark Spain not only strengthened my technical skills but also honed my ability to collaborate across departments, ensuring the successful integration of data analytics into the fabric of business operations.