Janis C. Ross Email & Phone Number

San Francisco Bay Area

Account management responsibilities for a portfolio of Fortune 1000 global enterprise clients. Primary focus is managing relationships with customers by providing both real estate and high-tech data center operations support.

San Francisco Bay Area

Responsible for improving Investment Committee process and content control within Portfolio Management’s global regions, working as key liaison for inter-departmental communication, work flow, decision processes and platforms.Manage Portfolio Management’s submissions to Senior Leadership for reviews of proposed and executable lease transactions, development investment committee memorandums and other time-sensitive/critical transactions and related documentation.Coordinate updates to Portfolio organizational charts, audit existing content on property pages to ensure accuracy.Collaborate with IT and Training to improve permissions, records and database management and develop procedures and educational material to support Portfolio Management.Manage and coordinate appointments, meetings, agendas, and record minutes of meetings. Follow-up on action items.Arrange travel arrangements and prepare and track actual to budgeted expenses for department. Help with various Marketing requests, conventions, SLT off-sites and regional Sales event planning.Overall, assists the executive team in being organized, efficient and informed at all times.

San Francisco Bay Area

Assisted with day to day managment of 566,644 office tower in Financial District. Worked closely with VP/General Manager on ad-hoc client requests, funding requests and G/L reclassifications.Tracked and approved vendor and tenant Certificate of Insurances; created guidelines and sample certificates in accordance with lease and property insurance standards.First point of contact for accounts payable and accounts receivable.Accurately entered and coded vendor invoices in Yardi's rCash software (PayPlus-MRI).Created tenant invoices for tenant reimbursable expenses and answered most inquiries from accountants, vendors and tenants. Administered engineers, janitors and security personnel to fulfill the needs of tenants and upkeep of property.Prepared contracts for services provided by vendors, reviewed expenses and purchase/work orders against budgetary guidelines. Reviewed tenant leases to ensure requirements were met.Drafted notices to tenants to provide building information and conduct tenant surveys.Maintained and organized calendars, technical information systems, office soft and hard files. Assisted in the set up of office administrative work procedures pamphlet for new property management firm.Managed projects and organized tenant events.

San Francisco Bay Area

Cultivated prospective client relationships by setting up and managing presentation exhibits at various locations.Supervised selling activities and product sale displays in various locations. Reported problems or supplies needed to regional office.

San Francisco Bay Area

Face to Face customer service providing excellent service while handling sensitive financial transactions.Proactively created and expanded banking relationships. Liaised between various business areas and management to meet existing and future business needs.Tracked, monitored and reported sales activities on various software programs.Surpassed desired revenue and service goals cross selling bank products and services.Educated customers and trained employees to utilize available service channels.Investigated and reconciled account discrepancies.

San Francisco Bay Area

Achieved revenue and service goals cross selling bank products and services.Established and maintained key relationships with business contacts in the community and targeted industry segments and strategic initiatives to enhance opportunities for growth.

San Francisco Bay Area

Took responsibility for all customer inquiries, complaints and problems until resolved. Rectified account discrepancies analytically, working with several investigative back offices, bank locations or vendors. Transformed service transactions to sales opportunities according to customer needs.Fostered teamwork in the branch to ensure a positive overall customer experience. Familiarized clients and employees with accessible banking tools.

San Francisco Bay Area, Santa Rosa Ca

Created a warm, welcoming and friendly environment for customers and employees. Supported sales/service activities within the Branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Referred opportunities to segment partners where appropriate.Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

2009 B.S. Business Administration, International Business, Minor Hospitality Managment

Activities and Societies: International Business Society Member 2008

Associates Degree, General Studies

Activities and Societies: Public Speaking