Service Manager, Digital Services
CurrentOverseeing the technical maintenance, analytics development, and performance monitoring of the website (ilmarinen.fi) to ensure optimal functionality and user experience. Led the planning of future website architecture to drive innovation and efficiency across digital platforms. Leading consent management projects and enhancing data protection and security practices.Responsible for the development of marketing automation to enhance customer engagement and optimize marketing efforts across channels. Managing the development of a federated login solution as part of the Suomi.fi integration. Product Owner in various KYC/AML projects, helping to find solutions, defining technology requirements and ensuring compliance with regulatory standards. Managing customer satisfaction measurement across digital channels supporting the organization to ensure alignment with company goals and improve overall customer experience.Supporting the technology department in onboarding a new software development partner, facilitating seamless integration and collaboration. Organizing a data protection forum to enhance data protection and streamline risk management practices, enabling more efficient project development in a regulated environment.Leveraging my media agency background to support sales and marketing efforts, optimizing digital marketing strategies to support sales.