• Make recommendations to the top management in Business Continuity Planning and IT Security standards definitions, implementation & monitoring.• Recommend improvements and innovations to IT Systems and responsible for accurate implementation of approved improvements. • Responsible for allocation and optimum utilization of IT resources (staff, hardware & software) at individual, project and operational levels• Take ownership of CAPEX/OPEX cost control on IT• Responsible to… Show more • Make recommendations to the top management in Business Continuity Planning and IT Security standards definitions, implementation & monitoring.• Recommend improvements and innovations to IT Systems and responsible for accurate implementation of approved improvements. • Responsible for allocation and optimum utilization of IT resources (staff, hardware & software) at individual, project and operational levels• Take ownership of CAPEX/OPEX cost control on IT• Responsible to achieve assigned Corporate Goals and Corporate revenue targets• Improve operational effectiveness in the IT department• Transfer domain knowledge to all IT staff and lead the team to achieve targeted goals• Maintain system security standards and discipline of system operators• Responsible for the vendor, software license, and IT systems maintenance contract management• Responsible for the implementation and monitoring of the IT security standards of systems, equipment, and in IT operations. Show less

• Providing technical consultancy to clients, IBM sales teams, IBM Business Partners on IBM Systems products/technologies.• Understanding the client's business requirements, technical requirements and competitive landscape.• Developing IBM Systems-specific solutions that address client's business & technical requirements.• Providing technical sales support which includes collaborating with IBM sales teams & IBM business partners to define, design, and detail the technical aspects… Show more • Providing technical consultancy to clients, IBM sales teams, IBM Business Partners on IBM Systems products/technologies.• Understanding the client's business requirements, technical requirements and competitive landscape.• Developing IBM Systems-specific solutions that address client's business & technical requirements.• Providing technical sales support which includes collaborating with IBM sales teams & IBM business partners to define, design, and detail the technical aspects and feasibility of proposed solutions; deliver Proof of Concept; develop and deliver technical education; support critical situations; design solutions; and answer technical questions.• Accountable for driving client satisfaction such that clients become promoters of the IBM platform• Guaranteeing the technical accuracy of the proposed solution for a specific opportunity or project.• Supporting the IBM devilry teams for the successful completion of the solution implementations.Key IT Infrastructure Solutions [out of 20+]• People’s Bank: Silverlake Core Banking IT Infrastructure Upgrade Solution• Seylan Bank: Mysis Core Banking IT Infrastructure Upgrade Solution• Bank of Ceylon [BOC]: Trade Finance IT infrastructure Solution• LankaClear: CCAPS IT Infrastructure Upgrade Solution• NDB: Temenos Core Banking IT Infrastructure Upgrade Solution• NSB: Temenos Core Banking IT Non-Prod Infrastructure Solution• DIMO: SAP HANA & S/4HAN IT Infrastructure Solution• Department of Examination [DOE]: EPS IT Infrastructure Upgrade Solution• Bank of Maldives: Silverlake ATM IT Infrastructure Upgrade Solution • Sampath Bank: Temenos Digital Banking IT Infrastructure Solution Show less

• Leading the Power Systems/IBM i, System x, Network, OEM teams to carry out preventive maintenance, corrective maintenance, change request, hardware installation & project implementations activities.• Carrying out the responsibilities pertaining to Team Leader - Power Systems/AIX role.• Handling & coordinating technical escalations with engineers and next-level support teams.• Responsibilities of the TSS help desk operation.• Ensuring technical support engineers and helpdesk… Show more • Leading the Power Systems/IBM i, System x, Network, OEM teams to carry out preventive maintenance, corrective maintenance, change request, hardware installation & project implementations activities.• Carrying out the responsibilities pertaining to Team Leader - Power Systems/AIX role.• Handling & coordinating technical escalations with engineers and next-level support teams.• Responsibilities of the TSS help desk operation.• Ensuring technical support engineers and helpdesk staff are assigned the stand-by schedule properly to ensure continuous 24x7 service delivery to meet SLAs and MAs.• Working closely with SPO (Spare Part Operation) to ensure the availability of the parts and delivery of parts to customers to meet SLAs and MAs.• Supporting management for new hiring of engineers and help desk staff and attending new engineers and help desk staff hiring interviews as an interviewer.• Supporting the management for monitoring and evaluation of technical support engineer’s and helpdesk staff performance.• Working closely with the TSS business team and supporting SLA and MA agreements requirements and approving Technical Assurances (TAs).• Conducting weekly review meetings for the technical support engineers and helpdesk staff. And participating in regional weekly review calls.• Identifying the training requirements for the engineers and coordinating with the management & regional team.• Guiding the team to achieve TSS service delivery KPIs; activity clocking, call logging, call closure, part issuing, and spare part return.• Attending SLA and review meetings and customer meetings related to customer escalations.Key IT Infrastructure Implementations carried out and led [out of 20+]• People's Bank – Silverlake Digital Banking IT infrastructure Solution• BOC: FileNet IT Infrastructure Solution• NDB: Temenos Core Banking IT Infrastructure Solution• Hayleys PLC: SAP S/4 HANA IT Infrastructure Solution Show less

Key Responsibilities• Leading the Power Systems/AIX team to support the products IBM Power Systems, IBM System p, IBM Pure Systems, IBM Blade Center, AIX, RHEL, SLES for HANA, IBM PowerVM, IBM PowerHA, IBM Storage Systems, IBM Storage Area Networks & IBM Tivoli Storage Manager.• Guide the team to escalate the incidents and problems to the next technical support levels and follow up till the resolution.• Ensuring the escalation of all the incidents and problems to relevant management… Show more Key Responsibilities• Leading the Power Systems/AIX team to support the products IBM Power Systems, IBM System p, IBM Pure Systems, IBM Blade Center, AIX, RHEL, SLES for HANA, IBM PowerVM, IBM PowerHA, IBM Storage Systems, IBM Storage Area Networks & IBM Tivoli Storage Manager.• Guide the team to escalate the incidents and problems to the next technical support levels and follow up till the resolution.• Ensuring the escalation of all the incidents and problems to relevant management levels in time.• Leading Power Systems/AIX engineers to complete all the scheduled preventive and corrective maintenance activities.• Leading Power engineers to complete the change request activities.• Ensuring the availability of on-call engineers after office hours & weekends to provide 24x7 support.• Supporting TSS business team to evaluate the project implementation efforts and charges.• Coordinating project implementation activates with internal departments, IBM business partners, customers and other vendors.• Attending project implementation activities and user acceptance tests (UAT).• Leading the Power Systems/AIX engineers for project implementation activities.• Preparing project detailed design documents & UAT documents. • Ensuring all the project implementations meet the deadlines and customer expectations.• Conducting skills transfer sessions and demonstrations as per customer requests.• Maintaining a high level of customer satisfaction and very good customer relationship.Key IT Infrastructure Implementations carried out and led [out of 20+]• LankaClear - CCAPS IT Infrastructure Solution• AMW: SAP IT Infrastructure Solution• Dialog Axiata PLC: Billing IT Infrastructure Solution• Bank of Maldives: IBM PureFlex IT Infrastructure Solution• NDB: Temenos Core Banking IT Infrastructure Solution• A. Baur & Co. (Pvt.) Ltd : IBM PureFlex SAP IT Infrastructure Solution • Haylyes PLC : SAP IT Infrastructure Solution Show less

Key Responsibilities• Supporting the products IBM Power Systems, IBM System p, IBM Blade Center, AIX, IBM PowerVM, IBM PowerHA, IBM Storage Systems, IBM Storage Area Networks & IBM Tivoli Storage Manager.• Attending all the assigned project implementation activities, technical incidents/problems assigned by the helpdesk, assigned performance-related issues and performance tuning, scheduled preventive maintenance activities & assigned change request activities.• Ensuring the on-call… Show more Key Responsibilities• Supporting the products IBM Power Systems, IBM System p, IBM Blade Center, AIX, IBM PowerVM, IBM PowerHA, IBM Storage Systems, IBM Storage Area Networks & IBM Tivoli Storage Manager.• Attending all the assigned project implementation activities, technical incidents/problems assigned by the helpdesk, assigned performance-related issues and performance tuning, scheduled preventive maintenance activities & assigned change request activities.• Ensuring the on-call availability according to the standby schedule.• Coordinating with team leader and management to meet customer SLA and MA targets.• Handing all the technical escalation with next-level support teams.• Conducting skills transfer sessions and demonstrations requested by customers.• Ensuring all the assigned KPIs such as activity clocking, software call closure, hardware call closure, spare part return, software and hardware incidents escalation closure targets are met.• Maintaining a high level of customer satisfaction and very good customer relationship.Key IT Infrastructure Implementations carried out• Dialog Axiata PLC: Billing IT Infrastructure • SLPA: Navis IT Infrastructure • Inland Revenue Department [IRD] : Power Systems/Storage Solution Show less

• Working as a visiting & temporary instructor for Level I, II & III students • Conducting laboratory practical classes.