Janiza Maranon Email & Phone Number

Abu Dhabi, United Arab Emirates

1. People Management & AdministrationSuccessfully scheduled, managed breaks, and rotated colleagues to ensure optimal position coverage, increased productivity, and maintained colleagues' well-being.Effectively coached and disciplined colleagues in a fair and consistent manner, resulting in improved team performance and motivation.Ensured strict adherence to departmental policies, procedures, and performance standards.Set and achieved performance goals and objectives for team members, providing constructive feedback on progress and areas for improvement during monthly meeting.Regularly created a weekly report detailing sales achievement, updates on new product releases and plans on managing slow-moving products.Proactively securing and suggesting stock replenishments through suppliers orders.2. Sales & Product ExpertiseServe as the go-to expert for Apple product-related inquiries and support colleagues in resolving product-related issues.Regularly participate in Apple’s training sessions and stay informed about new product launches, updates, and features.Achieved and exceeded departmental sales goals on a monthly, quarterly, and yearly basis.Consistently provided valuable feedback on market trends and techniques to department managers.Aggressively implementing in-store promotions and brand activations through visual merchandising and digital marketing.Managed and maintained attractive store-standard displays, ensuring strategic product placement that maximize purchases and impulse buys.Efficiently stocked, replenished, and organized inventory with accuracy, completing tasks 40% faster than average employees.3. Customer Service & Technical SupportSuccessfully resolved customer grievances and provided technical solutions regarding software, hardware and application problems.Expertly troubleshot and fix issues of defective or exchanged devices rebuilding trust beyond expectations.Smoothly handled cash register transactions with customers.

United Arab Emirates

1. Customer Service Excellence:Passionately delivered top-notch customer service, consistently exceeding customer satisfaction benchmarks.Professionally handled and resolved customer complaints, turning potential issues into positive experiences.Engaged with customers to enhance their shopping experience, fostering long-term loyalty.2. Training and Development:Conducted impactful daily 15-minute training sessions on product knowledge and customer service soft skills, boosting team competency and confidence.Provided comprehensive training for newly hired staff, ensuring seamless integration and rapid productivity.3. Sales and Relationship Management:Consistently achieved and surpassed daily and monthly sales targets, driving significant revenue growth.Maintained and developed strong customer relationships through personal contact, meetings, and calls, enhancing customer loyalty and repeat business.4. Store Operations:Successfully organized and implemented in-store promotions and special events, significantly increasing foot traffic and sales.Ensured effective visual merchandising and stock organization optimizing product lifecycle, reducing non-moving stocks.Efficiently handled general administration and processed payments, maintaining accuracy and customer satisfaction.5. Team Engagement:Led impactful team-building activities and engagements, boosting morale and fostering a collaborative environment.Fostered a motivated team environment, leading to higher productivity and employee satisfaction.

Philippines

Top HMO Claims Processor: Achieved recognition for outstanding performance.100% Accuracy: Maintained perfect accuracy over three years of employment.Confidential Tax Form Processing: Handled sensitive information with utmost confidentiality and precision.Prestigious Client Management: Successfully managed HMO for a prestigious client, ensuring high standards of service.System for Record Retention: Established an effective system for record retention by creating a database for daily correspondence tracking, enhancing data accessibility and organization.Time Management: Efficiently managed multiple projects, met tight deadlines, and prioritized assignments, ensuring timely completion and high-quality outcomes.Expertly maintained client professional and institutional provider information, including demographic and network relationship data for participating providers and demographic information for non-participating providers.Performed accurate and timely baseline demographic transaction updates in provider system applications, supporting claim adjudication, credentialing, and data alignment with precision.Proactively responded to client and customer inquiries, providing exceptional service and timely resolutions.Identified and escalated data transaction issues with potential significant contractual implications or impact on service levels, ensuring minimal disruption.Actively participated in process improvement initiatives and special projects, contributing to enhanced operational efficiency.Underwent regular training to improve work processes, staying ahead of industry standards and best practices.Served as a reliable backup for team members during absences, maintaining seamless operations.My unwavering commitment to accuracy, efficiency, and exceptional service delivery has made me a valuable asset in managing provider data and claims processing.

Ncr - National Capital Region, Philippines

Project Documentation and Control:1. Documentation Management:Expertly ensure project documentation is meticulously captured, cataloged, and controlled using advanced project-applied systems.Maintain strict control over all large technical documentation related to departmental and project activities, adhering to contractual requirements and procedures.Efficiently manage supplier documentation, ensuring all records are accurate and up-to-date.2. Reporting and Problem Solving:Consistently prepare comprehensive reports and address identified problems with effective solutions.Proactively collect and analyze information for detailed reports, contributing to informed decision-making.3. Process Improvement:Play a key role in developing, maintaining, and improving departmental and project document control work processes, driving efficiency and accuracy.4. Correspondence and File Management:Skillfully handle all correspondence, including letters, faxes, and emails received from clients, ensuring prompt and professional responses.Prepare and send accurate and well-crafted business emails to clients, contractors, and suppliers.Systematically scan and record all outgoing letters to clients, contractors, and suppliers, maintaining precise records.File Maintenance:Diligently maintain and update files daily, ensuring all documentation is current and easily accessible.