Janiña Go Email & Phone Number

• Advocates and ensures utilization of convergent banking, self- service machines, and other digital channels. Promotes and supports the digital initiatives of the bank• Proactively monitors and timely acts to branch dashboards.• Responsible for administration and efficient day-to-day branch operations and service delivery, account opening, cash management at branch level, participation in the administrative proceedings,CX experience, serves as the CAO of the branch including proper observance of the Bank's Code of Conduct and other policies, ensuring:• compliance to regulations, bank policies (pass audits)• zero operational losses (no losses due to frauds, irregularities, negligence & errors)• complaints management (all customer complaints/feedback are immediately addressed to the satisfaction of clients)• increased productivity in terms of cost reduction and waste elimination• Adherence to premises standards and proper personnel selection collaborating with the branch manager.

• Consistently meet all the set turn around time and call handling qualitystandards for the acceptance of all UnionBank Hotline initiated contacts,Email Correspondence and VTM.• Performs Inbound Sales Offers• Conducts all prescribed customer identification checks prior to theprocessing of any customer inquiry, requests or complaints.• Adheres to the prescribed policies and guidelines of each business of the Bank caters by ContactCenter• Competent in providing accurate and appropriate response that is determined by the policies andprocedures of the Bank• Abide by the given policies and guidelines in processing customer file maintenance requests• Extend working hours, as the need arises, to ensure that the scheduled manning levels are consistently met• Participates to all activities of the Customer Service Group• Performs other duties whenever the need arises• Suggests process improvements that will result to more efficient processing to address unit’s servicerequirements• Resolves issues and concerns regarding his/her daily activities that includes customer issues and escalatesto proper authority that are beyond his/her scope of responsibility• Strictly follow all prescribed policies and guidelines in processing customer requests.

Metro Manila, National Capital Region, Philippines

• Provides account services to customers by receiving deposits and loan payments.• In charge of verifying checks, encashments, and withdrawal slipswithin their limit certifying the following:- Genuineness of signatures- Dates of checks- Congruency of the details written in checks• Handles late deposits, payments items and process miscellaneous collections and payments• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof• Balances the daily transactions and accomplishes error sheet when needed