Janjan Chen Email & Phone Number

Irvine, Ca, Us

Responsible and accountable for a large Infrastructure organization consisting of: Engineering and Delivery, Network and Communications Support, Issue Management and Triage, Open Systems Server and Storage Support, Application and Production Support, Data Operations, Incident and Problem Management, End User Computing and Support, Change Management, Asset and Obsolescence Management, Infrastructure Finance. I am the accountable entity lead at a Santander US level that is responsible for strategic planning for Santander Consumer Infrastructure, functionally aligning the organization across Santander US, project and budget planning and execution. I manage multi-million dollar Book of Work budgets, Run the Bank budgets, executed to targeted spend. Uplifted leadership talent to position the company for Digital and cloud adoption. Key driver of Santander Consumer Infrastructure integration into Santander US and functionally aligned organizations to synergize across North American entities.

Responsible for leading multiple organizations across support and operations including Application Support Engineering, Data Operations, Incident Management in a 24/7 follow the sun support model. Implemented structure and uplift to operations to achieve reduction in incidents, improved talent and skillsets across organizations, managed budget and headcount, partnered closely across IT in implementing automation and monitoring solutions.

Irvine, California

Responsible for leading the Application Support Engineering organization and a team of engineers supporting critical applications for Santander Consumer USA in a 24/7 follow the sun support model. Stabilized the organization, promoted development of talent, improved bench strength, managed budget and headcount, delivered on goals and commitments. Emphasized stability and excellence in execution.

Irvine

Managed the Systems Engineering team for Wells Fargo Dealer Services. Responsibilities include team development and progression, oversight, guidance and initiatives including but not limited to major infrastructure projects, net new environments, lifecycle upgrades, remediation, domain infrastructure, deployment and systems support. Closely aligned with application development teams.

Baltimore, Maryland