Jan Jocelyn Email & Phone Number

Winnipeg, Mb, Ca

Effectively managed accounts in excess of $140M for preferred international clients.Provided exceptional customer service to our international customer, Maple Leaf Global Foods by proactive issue resolution that resulted in increased customer retention. Performed order entry, inventory checks and order follow-through for International clients.Liaised as single point of contact between Sales, Logistics and Production to ensure correct specifications and on time delivery to our valued international business partners.Established standard operating procedures for shipping products from cold storage facilities or third party warehouses to the client. Proactively cross trained to ensure employee understanding which substantially increased proficiency to be an informed team member.Managed follow up on customer complaints and claims against production plants due to production/shipping errors that reduced error rate and increased quality.Liaised with Burlington/Oakville and Millard Refrigerated Cold Storage to troubleshoot order priority, provide customer and team interaction, and to facilitate effective production schedules.

Managed the $82 million dollar buyer assortment plan utilizing department budget considering marketing, store deliveries, pricing and ensuring variety and surplus stock for sale. Maintained the buyer assortment plan within department purchasing dollars by department.Assisted buyers with purchase order creation and follow up on deliveries; reviewed vendor invoice/order discrepancies or complaints to successfully resolve international client issues.Dealt with vendors in a friendly, courteous, diplomatic manner to tactfully resolve pricing/delivery issues to retain vendors.Prepared layout for advertised items and ensured adequate stock was available prior to flier distribution to maintain profitability.

Automotive leather steering wheel and gear shift knob applications to Ford, Chrysler and GM. Enter orders, scheduled cutting of leather patterns, followed up with clients on shipping schedules. Liased with the cutting facility in Toronto for on time delivery.

Certificate, Business Administration

Education record

Six Sigma Courses

Activities and Societies: Six Sigma Training (5 S, Control Charts, VOC & CTQ'S & Stakeholder Analysis, Project Charters, Characteristic.

Human Ecology