• Over 40 years' experience developing & managing training & documentation programs, teams, standards, and best practices.• Specializing in providing learning strategy and developing engaging eLearning courses (Articulate 360), eBooks, VILT, ILT, technical communication, microlearning videos (Vyond & Powtoon), and much more.• Clients include Abbott Laboratories, Abbott Nutrition, American Express, American Society of Safety Engineers, Beau Rivage Resort & Casino, CellTrak Technologies, CitiBank, Cox Homelife Division of Cox Communications, Ford Motor Company, FranklinCovey Custom Solutions, McDonald’s Corporation, OneShare Health, ServiceMaster, TCF Bank, Terminix International, TIAA, TruGreen LandCare, Underground Construction Company, Wausau Insurance Company, and Xerox Corporation.• Served on Tellabs, ServiceMaster, Terminix, & Evariant teams to establish & facilitate instructional design standards, templates, and best practices.• Developed & facilitated training on best practices for instructional design, project management, and process improvement.• Served as expert witness for adjudication of a multimillion-dollar insurance claim filed after an insured’s fire destroyed all mechanicals, line art, & photos for 1500+ training courses.

• Wrote, designed, and developed web-based product training for Evariant's clients and employees.• Mentored new Instructional Design team on using ADDIE and Bloom's Taxonomy methodologies to develop instructor-led training for Evariant's Salesforce-based healthcare data analytics products. • Worked with the Training & Performance leadership team to improve development processes and establish design standards.

Terminix International is a business unit of ServiceMaster.• Designed successful, effective learning experiences using e-learning, instructor-led, self-study, and video training platforms.• Scoped, managed, and developed training for Terminix employees, with a focus on new hire, residential and commercial sales, sales management, and technical services training.• Established and managed instructional design standards, templates, colorways, and style guides for the Terminix Training Department.• Managed relationships with business partners, clients, and executive management.• Team Excellence Award - Recognized as the top team within all ServiceMaster companies.Examples of projects include:• New hire training for all Terminix associates utilizing a blend of video and instructor-led materials• New hire sales training for all residential & commercial sales associates utilizing online, field, and classroom materials• Operations Manager training for all Terminix Branch Managers• Technical training for Terminix Service Technicians

WeServeHomes was an internet start-up company backed by Kleiner Perkins and ServiceMaster.• Received two individual ServiceMaster Rite Team awards for contributions to improved processes & increased sales.• Represented the Home Service Center business unit on the ServiceMaster Enterprise Training Council. The council met monthly in Memphis to share best practices and ideas.• Initiated, developed, and facilitated Six Sigma Black Belt & Green Belt training for all ServiceMaster companies & employees.• Designed & implemented company-wide project definitions & business requirements.* The ServiceMaster Home Service Center (HSC) developed & managed servicemaster.com & provided technology services to all brands (TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic, & AmeriSpec).

• Managed style guides & designed templates for 20+ technical writers in the division.• Served on Documentation Standards & Procedures committee.• Developed hardware user documentation for the TITAN 6500 MultiService Transport Switch.• Attended ongoing Tellabs continuing education courses in telecommunications & UNIX.

• Managed design team creating HTML-based online documentation for wholesale banking software products. • Developed & facilitated training for Euro conversion at wholesale banks in the Netherlands.• Maintained training & documentation according to ISO9000 standards, and participated in certification audits.