Jan Karlsbjerg, Ph.D. Email & Phone Number

Kirkland, Washington, US

Vancouver, BC, CA

• Built a new public registry from scratch: British Columbia's Land Owner Transparency Registry (LOTR) to help eliminate hidden ownership in land in BC - see https://landtransparency.ca
• Worked with land title experts, lawyers, technical architects, developers, QAs, BAs, UX, support, operations, etc. to turn a new Act of British Columbia Parliament into an operational information system.
• Interviewed RCMP, Canada Border Services Agency, Canada Revenue Agency, British Columbia Real Estate Association and other external stakeholders in the registry.
• Wrote hundreds of feature stories and worked with local and remote BAs and technical architects on other hundreds of stories.
• Planned sprints for a scrum team of up to 20 people located in Pune, India (12.5 or 13.5h time zones ahead of BC depending on DST).
• Successfully launched two major statutory releases on the dates specified by regulations from Province of BC's Ministry of Finance: Filing of transparency records on Nov 30, 2020, and public and authority search of.

San Ramon, CA, US

• Reporting to Senior VP of Product, responsible for the continued development of the tools and platform used to integrate xMatters with customers’ systems
• Set and evangelized the roadmap for integration tools and created new features for integrating with 3rd party tools to make our offering more “sticky”.
• Wrote all user stories for two scrum teams, oversaw the stories for a third team.
• Worked with developers, field consultants, UX, copy writers, tech evangelists, support, operations, e-learning, marketing, etc. internally as well as with customers directly to nail down use cases and create solutions.
• Extracted data about past “signal floods” experienced by customers, analyzed the patterns and designed a “flood control” mechanism that reliably identified and suppressed excessive alerts to avoid flooding on-call.
• Coordinated and ran twice-monthly meetings where product management presented ongoing work to the managers and leads of all non-engineering teams.

Vancouver, BC, CA

• Reporting to VP of Product Delivery, managed completion and launch of a big API project
• Managed the crunch phase and go-live for a transformation project to encapsulate, refactor and redesign monolithic business logic about parking and payments developed over the previous 15 years into separate services.
• Led the main Parking API team as both product manager and scrum master, and up to the launch ran daily scrum meetings with representatives from all engineering teams to quickly surface and resolve dependencies and.
• After go-live, managed the feature and bug fixing roadmap for this flagship service (number of daily transactions in the six figures). Ran weekly conference calls to update all relevant employees in six countries about.

Vancouver, BC, CA

• Reporting to VP of Development, managed development team of some 20 people in Vancouver and 12 people in Costa Rica.
• Responsible for hiring polyglot developers and automation QAs in Vancouver and Costa Rica. Coordinated all interviews and skills testing activities. Managed the relationship with up to four external recruitment.
• Managed and mentored developer and QA staff with excellent retention of both incumbent and new employees through a period of big organizational changes.
• Represented R&D during PCI-DSS assessments, organized PCI-related training for all R&D employees, owned ongoing oversight that relevant PCI processes were being followed, etc.
• Ran team standups, organized lunch-and-learns, facilitated weekly check-ins and technical discussions for dev team leads and architects.

Vancouver, BC, CA

• Reporting to Development Manager, managed development of new products and features in the company’s overall parking management software. Responsible for distributed maintenance team.
• Managed rotating maintenance team in Vancouver and Costa Rica, first directly, later indirectly via a Product Owner who reported to me.
• Coordinated and prioritized all maintenance work with commercial stakeholders from North America, UK and France under strong time pressures.
• Managed a green-field API product to leverage PayByPhone’s millions of existing members for mobile payments not related to parking.
• Combined product owner and scrum master role.
• Co-organized a “management skills” company book club.

Plano, TX, US

• Reporting to Product Director, managed a web-based CRM and case management system for government organizations.
• Initiated, designed and oversaw implementation of product improvements that took the system from an old-school web app with many slow page refreshes to a modern web app that was an efficient and practical tool for our.
• Ran project that defined a common mobile strategy across the division’s software products.
• Led semi-annual webinars with the customer group. The meetings were attended by end users and managers, including city CFOs and CTOs.
• Worked with distributed development team in BC, Ontario, Xian in China.

Plano, TX, US

Working with Sales, Consulting, Development and customers to design new product features, integrate with other products.Activities include feature/release planning, writing feature specifications, designing user interfaces and generally juggling input from many stakeholders.

Plano, TX, US

• Provided technical support for "Class for Windows", a large client/server application (1.5M lines of code) for city Parks & Recreation departments, school boards, YMCA’s, universities, etc. used by 800 customers in.
• Typical support tickets were how-to questions, designing or updating report definitions (Crystal Reports), troubleshooting and correcting data errors using SQL.

Maintained IT systems for a number of customers, built websites, etc.

Aalborg, Nordjylland, DK

- Planned and taught course on organizational and managerial issues in the use of information technologies. Invited back as visiting professor in Spring of 2004 to teach the course again.- Presented research results at international conferences- Actively participated in three industry/research networks with organizations including IBM, Nykredit, Danish.

Aalborg, Nordjylland, DK

- Conducted industry relevant research on information infrastructures in 13 organizations in Denmark and Hong Kong- Presented research results at international conferences- Co-wrote intranet implementation article for a Danish Internet Handbook sold to executives. Reader feedback identified this article as the most-read and best-received article in the.

London, GB

Lectured and ran tutorials in a Master’s program course on electronic business to a class of 120 senior business professionals

• Developed specialized presentation software to showcase the CAD/CAM software and products made with it. The application was used as the presentation interface for promotional CD-ROMs at CAD/CAM trade shows for several.
• Developed and maintained CAD/CAM applications used for rapid prototyping and tool making, using Borland Delphi on Windows.

Ph.D., Computer Science

M.Sc., Computer Engineering

High School Diploma, Mathematics And Physics