I thrive on opportunities that help create and sustain excellence in the processes that lead to achievement of organizational goals and objectives. I am a driven individual who engages deeply to attain positive outcomes, be it to elevate external client satisfaction and user experience or help improve and maintain internal administrative procedures and systems.Among my strengths is my ability to see any project through, large or small, from planning through development and to implementation. Along the way, I respond to evolving project or team priorities and collaborate with others to find optimal solutions, whether for building a new software system, helping to restructure staff roles or with any myriad other organizational improvements. My accomplishments include:• Successful management of a six-figure portal development project.• International contract management including policy implementation and monitoring compliance.• Crucial transformation of customer service procedures and communications.• Pivotal reshaping and implementation of past due receivables recovery.• Meticulous management of project budgets.• Effective restructuring of support staff roles for improved efficiency.My expertise includes ensuring consensus and cohesion among stakeholders in any project, providing consistent follow through on all deliverables and applying relentless attention to detail.