Janki Patel

Janki Patel Email and Phone Number

Business Analyst, Associate Professor @ Telstra
canberra, act, australia
Janki Patel's Location
Blair Athol, South Australia, Australia, Australia
About Janki Patel

Graduate level IT Professional/Agile Business Analyst looking for the career opportunity. Keen to talk to recruiters, employers and organisations looking for a can-do and will team player- one that values collaboration to achieve deliverables within tight deadlines. Key things about me:- I possess the industry project experience working on Transport, Travel and Education domain. I especially enjoy working on Web and Mobile Application projects, where I have achieved excellent results exceeding user expectations.- I possess excellent qualifications, well complemented by key areas of expertise, my amazing aggregate grades underline my genuine interest in IT, business and analysis work- I have worked on different projects Web & Digital Applications where I contributed my highly developed conceptual, analytical and influencing skills which helped achieve real productivity gains and cost reduction through the implementation of business systems improvement (continuous improvement) processes- I possess clear and effective oral and written English communication skills. My work history is a testimony to how well I've done working with different audiences to drive consensus, overcome barriers and residence and achieve deliverables. I possess excellent referees ready to vouch for me.Overall, I come to the table with a fresh set of eyes, yet a proven track record working within different conditions, which adds a robust dimension to my ability to produce practical, yet innovative solutions. I am contactable any time via LinkedIn, E-mail and Mobile Phone.

Janki Patel's Current Company Details
Telstra

Telstra

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Business Analyst, Associate Professor
canberra, act, australia
Website:
telstra.com
Employees:
32819
Janki Patel Work Experience Details
  • Telstra
    Technical Customer Support Representative
    Telstra May 2022 - Present
    Adelaide, South Australia, Australia
     Providing an exceptional inbound customer service to current and future Telstra Customers Analyse massive amounts of calls attended by the front of house team of Telstra. Analysing the error made from the ✓ front of house and process the order remediation. Responsible for maximizing the utilization of the Speech Analytics solution to drive meaningful intelligence, ✓actionable insights and quantifiable improvement. Analysing the data of the priority assist customers as Telstra provides the landline service to the customers with ✓medical condition. Analysing the Fiber cable (NBN) and Copper cable (PSTN) line at the premises to remediate the landline connection orders. Excellent communication skills and a positive attitude are required for daily interaction with business partners/data consumers. Establish and maintain methodologies to ensure on-going accuracy and integration of processes. Design measurement criteria to monitor the nature of the integration process.
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  • Andreyev Lawyers
    Internship Business Analysts
    Andreyev Lawyers Mar 2021 - Present
    Adelaide, South Australia, Australia
    Business Process Mapping for Andreyev Lawyers Application portal is helpful for users of Andreyev Lawyers to address their clients’ cases step by step. I have conducted gap analysis for current and expected business requirements where I have documented high- and low-level As Is and To Be business processes. Built, maintained relationships with partners and worked with them to optimize application. Performed quality assurance and documented the reports.
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  • Party Store, Australia
    Customer Service Representative
    Party Store, Australia Jul 2019 - Present
    Adelaide, Australia
    Party Store, Australia Communicating with various customers via incoming calls, understanding needs and providing end to end support and services. Managing large amounts of incoming phone calls and raising and logging the issues. Providing accurate and valid information about customer programs, promotions and helping in driving high customer retention. Performing data entry and assisting management with monthly and weekly items stock control and order. Negotiating price changes, maintaining and updating digital copy for customers. Correctly processing payments and responding appropriately to customers concerns. Taking necessary steps to meet customer needs and satisfaction. Receiving constant positive feedback from customers for quality support.
  • Royal Adelaide Hospital
    Information Technology Service Desk
    Royal Adelaide Hospital Oct 2021 - May 2022
    Adelaide, South Australia, Australia
     Establish and maintain methodologies to ensure on-going accuracy and integration of processes. Serve as the first point of contact for customers seeking technical assistance via walk-in, phone or email. Troubleshoot hardware and software problems, resolving them in a timely and efficient manner, escalating where necessary. Manage Exchange server and MS office 365 admin console. Record, track, and resolve ICT requests via an ITS solution. Add and remove user accounts as required (AD, 0365,) Setup laptops, mobile devices, and any other peripheral equipment as and when required. Assist in the configuration and dispatch of ICT equipment and services across the organization as delegated by the Senior Help Desk Officer. Troubleshooting WiFi/Network issues and helping staff over phone, in-person or remotely Deliver a high-level of customer service which is proactive, cooperative, and dependable by analyzing user needs and developing rapport with staff and clients Prioritize ICT requests and provide regular updates. Work collaboratively with peers and colleagues, across the organization, to achieve organizational objectives.
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  • Jasodaba Polytechnic Institute, India
    Associate It Professor
    Jasodaba Polytechnic Institute, India Jun 2014 - Aug 2018
    India
     Communicated with students, faculties and senior management and served as delegated In-Charge Department Head. Developed IT Business Analyst course materials, curriculum and syllabus. Assisted with training and recruitment of new lecturers, assistants and professors. Conducted research, published papers and attended conferences. Attended academic events and networked with other researchers and field experts. Supervised, advised and mentored teaching assistants and graduate students. Conducted, shortlisted, interviewed and selected students for graduate programs and participated in faculty and departmental programs.
  • Graduate Business Analyst
    Graduate Business Analyst
    Graduate Business Analyst Jul 2013 - Jun 2014
    India
     Communicated with various stakeholders and collected the business requirements. Performed competitive analysis and market research - to provide clear, concise and reliable business and technology solutions. Followed Agile and Scrum Methodology - documented business, functional and non-functional requirements, prepared prototypes, user stories and acceptance criteria and validated and prioritized requirements. Liaising continuously with the development and QA team. Performed User Acceptance Testing (UAT) to ensure requirements are being met. Managed the full product life cycle to deliver the project on time.
  • Softech-Infosys, India
    University Project Highlight
    Softech-Infosys, India Feb 2013 - May 2014
    India
    E - Transport Management System System is helpful for the companies, who operate multiple vehicles in a day. It is a web application, through which the companies’ employees get auto allocated to their respective routes, based on their places and starting points. I have participated from scratch till the completion of this project, where I have collected the requirements by conducting several meetings with the business clients, prepared detailed system requirements specifications and taken sign off from the client.  Coordinated with development and testing team throughout SDLC. Performed user acceptance testing (UAT), provided demo to the business clients, gathered their early feedbacks and implemented it in further sprints.

Janki Patel Education Details

Frequently Asked Questions about Janki Patel

What company does Janki Patel work for?

Janki Patel works for Telstra

What is Janki Patel's role at the current company?

Janki Patel's current role is Business Analyst, Associate Professor.

What schools did Janki Patel attend?

Janki Patel attended University Of South Australia, Smt.s.r.patel Engineering, India, Navitas Professionals, Australia.

Who are Janki Patel's colleagues?

Janki Patel's colleagues are Ayesha M., Robert Marlin, Ezra Hill, Rodrigo Chilcumpa, Reg Williams, Rebecca Gough, Martine Brooks.

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