Nikola Jankovic Email & Phone Number

Peachtree Corners, Georgia, United States

Streamlining Operations with Strategic Business Systems AnalysisI specialize in enhancing operational efficiency and decision-making within the legal and mortgage services landscape.🔹 Efficiency through Business Process Optimization: Leveraging a profound understanding of business processes and technology, I meticulously analyze, design, and optimize workflows. My expertise lies in identifying opportunities for process improvement, automation, and integration.🔹 Expertise in Case Management Solutions: Focusing on the CaseAware platform, I excel in leveraging its capabilities to orchestrate seamless case management. I'm proficient in crafting and implementing complex CAVAL scripts—powerful SQL-based solutions—to streamline data manipulation, automation, and dynamic decision-making.🔹 Data-Driven Insights and Consultation: In addition to providing strategic insights to cross-functional teams, I have enhanced our data analysis capabilities by integrating PowerBI into our workflow. This integration enables the transformation of complex data sets into clear, actionable visual reports, aiding in more informed decision-making processes.🔹 System Integration Excellence: I'm experienced in integrating CaseAware with external systems like BKFS and Vendorscape, enabling smooth data exchange and maximizing interoperability. This strategic integration enhances data accuracy and overall operational effectiveness.🔹 Driving Growth and Efficiency: By optimizing business processes and technology utilization, I contribute to the growth of Rubin Lublin and the achievement of our clients' goals.As a Business Systems Analyst, I'm dedicated to maximizing the potential of technology-driven solutions that empower industries to thrive. Connect with me to explore how we can collaborate on driving operational excellence and innovation.#BusinessSystemsAnalysis #ProcessOptimization #DataDrivenInsights #SystemIntegration #MySQL #PowerBI #DataVisualization #Innovation

Atlanta, Georgia, United States

- Full balance sheet responsibility.- Managing startup operations using Agile Principles for a solid foundation that will make scaling more manageable and predictable.- Implementation of Jira Software for Project Management and Issue Tracking tool.- Work closely with clients and partners to maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

Greater Atlanta Area

Former Fidelity Bank

First to meet new clients and start them on the path to reaching their financial goals. Help them buy homes, grow businesses, send kids to college and build their futures. By having a conversation, I can understand what our clients need, and can create customized product and service solutions that address them. The most important job as the face of SunTrust is to build a lasting relationship that help us match our clients with the exact solutions they need to help them reach their financial goals.Required to provide industry leading service while assisting with and supporting all aspects of sales, service and transaction activities in the branch.Provide direction and leadership to branch teammates with emphasis on:• Providing industry-leading client service skills• Achieving branch and individual sales, service, and referral goals• Operating in a team environment where duties will include a mix of management, sales/referrals and transaction responsibility• Championed as the branch’s second in command in absence of the Branch ManagerProvide operations oversight; ensures compliance with policies and procedures. • Supervise branch teammates by participating in performance reviews, selection, and performance counseling. • Ensures compliance with internal controls, operational procedures and risk management policies. • Forecasting and ordering money to the needs of the branch.• Responsible for sales and service activities that include store prospecting, and assisting clients on platform and teller transactions.Licensed Assistant Branch Managers hold additional responsibility for sales and/or referrals of insurance and investment products. Licensed Branch Managers may hold at minimum:• Insurance licenses • FINRA Series 6 and 63 registrations • Maintain continuing education coursework to keep licenses and/or registrations in active standing.

Atlanta, Georgia

As the Store Manager I am responsible for all operations of a store and must be familiar with all aspects of wireless retail including hiring, scheduling, training, marketing, loss prevention, team leadership development and keeping up to date with all local competitor services. The Manager is the primary point of contact for all employees of the kiosk store as well as the customer requiring extra attention. To achieve sales goals, the Manager will lead their team in inside sales, outside events, and outbound marketing.• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives both for team as well as individual.• Ensure appropriate merchandise stock levels, merchandise presentations, signing guidelines as advised by Sprint Plano gram; ensure displays are adequately stocked. • Continually evaluate and react to performance issues and actively recruit staff and management candidates as well as communicating these issues to upper management.• Train and develop store staff in all aspects of the business; direct and monitor training and development for all kiosk store personnel.• Ensure compliance with all policies and procedures through regular store staff meetings; store walk-through and audits, etc.• Provide solutions directly to customers concerning billing processes, roaming, equipment, service plan upgrades, and other customer service related issues inquiries. Resolve service related problems for customers and prevents the disruption or disconnection of their accounts. • Review store trends and recommend and initiate changes for maximizing goals and objectives.• Participate in community events and public relations activities to develop a positive image for the company in the local community.• Attend all required training programs and as well as compliance for all personnel.

Drives sales of handsets, MBB and tablets in the small business (1-99 employees) in an assigned territory. Transacts small business sales and acts as an advisor to retail consultants on small business sales. Maintains solid partnerships with retail staff and leadership within assigned stores. Actively prospects for new small business accounts within assigned stores and territory in addition to managing a base of small business accounts. Manages sales funnel, makes client appointments and visits customer locations.

Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.

Data Science And Analytics Certificate, Data Bootcamp

Advanced Excel: Pivot Tables & VBA Scripting Advanced Topics: Big Data Analytics with Hadoop, Machine Learning (SciKit Learn & Tensor.

Bachelor Of Business Administration (B.B.A.)