Accountable for managing the implementation projects for developing the customer and merchant native mobile applications for an international consumer finance provider which acts on the Chinese market. The mobile applications allow self-service for the company customers and merchants. They play the role of the selling and cross-selling channel and the payment instrument. The applications benefit tens of millions of users.Main achievements:✔ Using various project methodologies (agile, waterfall) successfully delivered 15 projects in the range of hundreds MDs in the expected time and the required scope.✔ Successfully tackled challenges arising from the international environment and different cultures (internal international development team, Chinese customer)

Leading department that provides data services across the CSOB Bank/Group/KBC. Also deals with substantial change related to new business demands, impact of large change projects, and fast-developing technology in data processing and analytics. Motivating, developing and mentoring an experienced and high performing team.• Proactively managed and coordinated request flow from business and projects, implement the prioritized requests, ensure daily data processing, provided excellent customer service• Defined and drove comprehensive BI/data strategy, built a sustainable and reliable data architecture and led an architecture alignment for DWH• Financial planning (appr. $11 million p.a.)Main achievements:✔ Improvement of daily data processing and introduce service level agreement (SLAs) reporting✔ Setting up request flow, prioritization process and planning and monitoring capacities of department✔ Increase cost transparency of unit services – implement new principles✔ Realization of DWH infrastructure renewal (HW and SW) – focusing on technical and business efficiency with vision of extending the life of infrastructure and decreasing cost of services

• Leader of 20 employees (5 directly) with reporting to owners of the company• Defining and designing company strategy and main company processes, solutions and products, marketing and sales• Monitoring economic indicators and financial planning (appr. $1.5 million p.a.)Main achievements:✔ Setting basic business processes – customer care and support, process development and implementation, processing the business case

08 / 2007 – 09 / 2008 Statutory representative of company07 / 2008 – 12 / 2008 Consultant senior07 / 2007 – 07 / 2008 Director of IT Development departmentDevelopment department covered activities of project management office unit – with 80 implementation projects including international, IT architecture and internal development within heterogeneous environment. I reported the results to the CEO. I led a team of internal specialists and I coordinated external deliveries.• Defined corporate architecture strategy (SW and infrastructure)• Established education plan for employees• Defined SLA’s for services with business customers• Economic indicators and financial planning (appr. $140 million p.a.)Main achievements:✔ Transformation of settings regarding process development (monitoring, prediction); successful implementation of changes associated with the merge of two companies✔ Integrated Information Technology Infrastructure Library (ITIL) processes into the company’s policies and procedures for IT development and project management

01 / 2004 – 06 / 2007 Head of Internet and unified customer services (UCS) application development dept.01 / 2002 – 12 / 2003 Web applications team – team-leader03 / 2000 – 12 / 2001 Loyalty Client Cards team – team-leaderAs the Head of Internet and UCS, I led a team of 30 employees. Main responsibilities included finding and supporting solutions (SW & HW architecture) for using modern web technology in the different areas of business UCS – unified customer services – Customer relationship management (CRM), Digital archive, Call center support (IPCC), Identity & access management, central printing services – unified client correspondence. Financial planning of department (appr. 4 million $)Main achievements:✔ Introduce the common approach for identity and access management for webs apps – it became the company standard for the most apps✔ Setup and support of processes to improve client service (unified client correspondence, support of call center, Solutions of customer correspondence)✔ Ensuring seamless processes and related agendas for the Loyalty Card programme – 4 mil. clients

09 / 1999 – 02 / 2000 Manager of Payment cards back office department 02 / 1999 – 08 / 1999 UAT Manager05 / 1997 – 01 / 1999 Manager of Applications processing department05 / 1996 – 04 / 1997 Data communication specialistManagement a small team to ensure daily clearing of transactions and chargebacks for payments cards, charging of clients, helpdesk support for bank branches. This role was preceded by active participation in international cross-functional User acceptance test team for implementation of new system for debit cards (Vision+).Main achievements:✔ Preparing and executing of acceptance tests (test conditions, test scripts, test plan, documentation) and setting up processes for back office payment cards✔ Building up Applications processing dept. from scratch – setting up internal processes, hiring and training people, SW support, managed 40 specialists