Jan Maly Email & Phone Number

Prague, Czechia

Prague

Accountable for managing the implementation projects for developing the customer and merchant native mobile applications for an international consumer finance provider which acts on the Chinese market. The mobile applications allow self-service for the company customers and merchants. They play the role of the selling and cross-selling channel and the.

Prague

• Leading department that provides data services across the CSOB Bank/Group/KBC. Also deals with substantial change related to new business demands, impact of large change projects, and fast-developing technology in data.
• Proactively managed and coordinated request flow from business and projects, implement the prioritized requests, ensure daily data processing, provided excellent customer service
• Defined and drove comprehensive BI/data strategy, built a sustainable and reliable data architecture and led an architecture alignment for DWH
• Financial planning (appr. $11 million p.a.)Main achievements:✔ Improvement of daily data processing and introduce service level agreement (SLAs) reporting✔ Setting up request flow, prioritization process and planning.

• Leader of 20 employees (5 directly) with reporting to owners of the company
• Defining and designing company strategy and main company processes, solutions and products, marketing and sales
• Monitoring economic indicators and financial planning (appr. $1.5 million p.a.)Main achievements:✔ Setting basic business processes – customer care and support, process development and implementation, processing the.

• 08 / 2007 – 09 / 2008 Statutory representative of company07 / 2008 – 12 / 2008 Consultant senior07 / 2007 – 07 / 2008 Director of IT Development departmentDevelopment department covered activities of project management.
• Defined corporate architecture strategy (SW and infrastructure)
• Established education plan for employees
• Defined SLA’s for services with business customers
• Economic indicators and financial planning (appr. $140 million p.a.)Main achievements:✔ Transformation of settings regarding process development (monitoring, prediction); successful implementation of changes associated.

01 / 2004 – 06 / 2007 Head of Internet and unified customer services (UCS) application development dept.01 / 2002 – 12 / 2003 Web applications team – team-leader03 / 2000 – 12 / 2001 Loyalty Client Cards team – team-leaderAs the Head of Internet and UCS, I led a team of 30 employees. Main responsibilities included finding and supporting solutions (SW & HW.

09 / 1999 – 02 / 2000 Manager of Payment cards back office department 02 / 1999 – 08 / 1999 UAT Manager05 / 1997 – 01 / 1999 Manager of Applications processing department05 / 1996 – 04 / 1997 Data communication specialistManagement a small team to ensure daily clearing of transactions and chargebacks for payments cards, charging of clients, helpdesk.