- Established and maintained relationships with business users to provide effective business solutions.- Conducted data gathering and analysis with the business users, to understand the business problems/needs and determine appropriate solutions, whether through system enhancements or changes to manual processes and provide estimates.·- Analyzed, developed, and conducted reviews with business and IT stakeholders, and manages sign-off of the business and functional requirements, to properly document the business problems/needs and solutions, and serve as input to design and test planning.- Provided design and development support to the designers and developers, by clarifying requirements and resolving issues, to ensure that design and code aligned with the signed-off requirements.- Provided testing support to system testers by analyzing defects and handing off defect assessments to developers for resolution. In some instances, performs actual system testing and user test coordination, by developing and conducting reviews of test plans, scenarios, and cases, based on signed-off requirements.- Provided implementation support to the developers by facilitating the validation with the business users upon movement to production.- Coaches and transfers knowledge to team members.

- Engaged with stakeholders and users to gather requirements.- Lead customer workshops and sessions.- Performed and assisted in requirements elicitation, analysis, design, and documentation.- Helped the technical team in the interpretation of requirements for the implementation of custom coding/development work.- Created User Stories and Business Requirements Document that is presented to the stakeholders and team.

Agile Product Owner- Responsible for communicating with the client, development, and testing teams to make sure the goals are clear and the vision is aligned with business objectives.- Performed requirements gathering/elicitation.- Created User Stories that are discussed with the stakeholders and team.- Created and Managed the Product Backlog.- Performed User Acceptance Testing and Training with the stakeholders.- Performed Product implementation after the development and testing phases.Application Support- Provided technical front-end support to the team and our external client.- Helped maintain the system used by the stakeholders.- Creates Incident Reports and Change and ReleaseDocuments for internal record and stakeholder awareness.- Makes use of different ticketing tools for bug tracking, issue tracking, and project management (JIRA and OTRS).- Conducts knowledge transfer sessions to the team and the system users.- Performs analyses on software application functionality and suggests improvements.