Providing consulting and advisory services to payments industry participants, financial services organisations, fintech & start up businesses.

Novatti (ASX:NOV) is a leading digital banking and payments company that enables fast, simple, and secure payments. I am responsible for their card issuing products and solutions which can be tailored to meet the needs of customers wanting to issue prepaid physical, virtual and digital payments solutions as part of their product offering.

A member of the global advisory board at Verrency helping to guide strategic direction and contribute to the success of their growing platform. Verrency was named Innovator of the Year at Australia’s FinTech Business Awards 2019.

Consulting in Change Management, Organisational Design, Transformation and Project/Program Management and Delivery within the insurance industry.

Business Transformation APAC within MasterCard Loyalty Solutions division - transformation of strategic programs of work key to driving an enhanced customer experience, operational performance efficiencies and support of business growth and integration post acquistion;✦ stakeholder management and co ordination internally and externally✦ establish the program of business transformation and operational process efficiency management and reporting✦ alignment of change programs to strategic roadmap and goals✦ improved operational performance of the Contact Centre✦ managed process improvement of service quality and fulfilment of the Campaign Delivery team (digital media)✦ lead and coached the business process improvement team responsible for analysis of process improvements, mapping and documentation of processes and procedures and roles and responsiblities for future state requirements

Developing go to market strategies for deployment and acceptance of chip card technology (EMV) in the US market. Working with global and domestic issuers, merchants, acquirers and other industry vendors to drive this major change program within one of the largest consumer markets in the world.✦ innovative thought leadership designed to motivate adoption across the industry✦ facilitated the adoption of new technology through design and delivery of market education programs necessary to minimise risk and align all key stakeholders (internal and external)✦ facilitated significant research into consumer acceptance and usability which ultimately helped to market readiness and adoption✦ facilitated a cross industry Communications and Education Working Group tasked with education of the US market✦ met all MasterCard targets estimated for roll out of chip technology in the US market✦ Participation in development of the strategic roadmap for contactless, mobile wallet and other future payment innovations✦ consultant, presenter and advisor to large merchants and issuers on chip implementation strategies and future digital growth opportunities

Product management responsibility for EMV (chip card) product design, delivery and acceptance.✦ analysis of market readiness in the US✦ management of the chip (contact and contactless) product definition and user requirement specification development ✦ facitlitated and delivered internal education programs across all business units and across multiple markets✦ input to the strategic direction of product launch strategy✦ education internally on Issuing and externally on Merchant Acquiring

TXNPlus Global designed, implemented and supported mass market loyalty & reward programs for the global electronic payments industry.✦ conceptualised, designed and facilitated development of mass market loyalty and reward programs✦ business development✦ client management✦ delivery of consulting and SME services✦ clients included Octopus Hong Kong, KK Bank Thailand and Mastercard

Head of Implemenation Services for the America's. Responsible for providing client support for the design, development and integration of multos smart cards technology and mondex electronic cash. Mondex was a subsidiary of MasterCard International.✦ managed global client implementations concurrently in Norway, Japan, Mexico, Venezuela and Chile✦ facilitated global market education on electronic cash and early editions of chip card implementation✦ internal education of other implementation managers on change management processes, tools and methodologies✦ Provided education on the program and potential impacts to monetary systems to the People's Bank of China and the Mexico Government officials

Headed up the first public implementation of Mondex in the world. Managed a project team of 127 people as well as the Product Marketing team for the product. Mondex is an electronic purse product run on a multi application smart card chip.

Managed a team of Product Development managers who were responsible for the Operational and Delivery system design and project management of technical changes for all Retail Banking products, which included check, savings, mortgage, term deposits and Small Business banking solutions.