-responsible for our partners in Czech Republic

-helping and providing training to new EE inbound team in Krakow office

- CEM & OEM Account Executive- receiving and responding to inbound calls, emails, faxes - in charge of web orders ( e-commerce )- effective use of CRM systems ( Salesforce )- customer enquiries ( technical issues, payment issues, billing & claims )- dealing with financial departement and banks ( eg: suspended account, manual authorization, credit checks, credit notes, refunds )- contacting internal suppliers ( technical, warehouse, purchase )- creating quotations for middle and VIP accounts- cooperating with all stakeholders ( key account managers, co-ordinators, telesales )- sales support (daily in touch with asset management, suppliers to provide particular products to customers – not in catalogue - MOQ )- hit quarter targets ( turnover & margin, phone call, customer service, e-commerce, Raspberry Pi)- sales recommendations- training new employeesTools and softwares : Siebel, Salesforce.com (SFDC), MS Outlook, MS Word, MS Excel, Orbit ( AS 400 ), Order Lookup for ecommerce website, Avaya teleconference

Data plus team member, responsible for different kind of extraction

Responsibilities -Counting and sorting the vouchers based on the orders -checking completed orders and packing Accomplishments Zero errors for whole three months

15 January 2009 – 31 December 2009 Cosy Specialist IBM ISC Slovakia, Bratislava (Slovakia) working in SAP system creating the Invoice attachments filled with details information’s based on the actual monthly consumption of IBM customer01 January 2010 – 31 December 2012 Reporting Specialist IBM ISC Slovakia, Bratislava (Slovakia) my duty contain creation of complex reports for Contracts Analyst during the lifetime of contract01 January 2011 – Present Financial Analyst IBM ISC Slovakia, Bratislava (Slovakia) controlling the contract and making sure that all the services and hardware are booked in the system and creating the invoices for customer after the contract is signed

-selling the products by the phone, in other words the active selling

I have been responsible for the billing request and made sure that all the purchased staff was loaded on the truck and the related paperwork is attached to the order.