Janna Dugin Email & Phone Number

Columbia, Maryland

• Manage and maintain a 40+ mixed server environment, including Windows and Linux• Ensured that all server hardware, operating systems, software and procedures align with organizational standards and strategic business plan• Optimized company IT instructions and processes to reduce downtime and increase performance• Performed IT and direct Tech support for 70 employees with a 100% resolution rate within 24 hours• Upgraded and supported new phone system• Communicated with vendors and service providers to resolve complex issues, integration and optimize performance• Provide FTP services and access verification for company clients• Managed backup, off-site tape storage, inventory and assets • Purchased and configured hardware within defined budged

Washington D.C. Metro Area

Operate and maintain Microsoft Dynamics CRM system serving over 20 sales personnel• Manage CRM data and generate custom reports• Support Accounting and Logistics teams using QuickBooks such as processing invoices, shipping and receiving• Implementation and data structuring of FishBowl inventory management system

Israel

• Maintained and administered information security systems such as McAfee Endpoint, ObserveIT and Symantec for one of the country’s largest insurers • Scanned and assessed vulnerabilities in IT systems including computers, networks and applications software• Investigated security events using SIEM system ArcSight • Validated company security procedures and applied preventive actions on security events • Managed security configuration and operation standards for security systems and applications

Israel

• Operated and managed nationwide information security systems such as Portnox, PineApp, Websense and ObserveIT • Permissions management using IDM, Active Directory, AS 400 and Siebel systems • Monitored and analyzed security events using SIEM system ArcSight• Assisted in the collection of system information and procedures required by audits and examinations• Supervised and supported IT group of 10 people and 5 security subcontractors

• Company technical helpdesk • Remote access assistance and troubleshooting• AS 400 systems installation and support

Israel