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Janna Duhamel Email & Phone Number

Engineering Manager at Frontier Internet
Location: Olympia, Washington, United States 4 work roles
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Current company
Frontier Internet
Role
Engineering Manager
Location
Olympia, Washington, United States
Company size
10935 employees

Who is Janna Duhamel? Overview

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Quick answer

Janna Duhamel is listed as Engineering Manager at Frontier Internet, a company with 10935 employees, based in Olympia, Washington, United States. AeroLeads shows a matched LinkedIn profile for Janna Duhamel.

Janna Duhamel previously worked as Engineering Supervisor at Frontier Communications and Senior Systems Analyst at Frontier Communications.

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Email format at Frontier Internet

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Frontier Internet

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Profile bio

About Janna Duhamel

WHO I AMI lead teams to successfully deliver on complex projects and drive process improvements that accelerate growth.WHAT I DOI have been promoted 2x at Frontier Communications, advancing from Senior Analyst to Supervisor and then to Manager. In my current role, I manage a team of 14 to provide Tier 1 and Tier 2 support for the Oracle OSS application across an organization with over 2,000 users. I lead bi-annual industry-standard upgrades, utilize Agile methodologies, and oversee user acceptance testing.SELECTED ACHIEVEMENTS• Directed team to successfully deliver 20+ major projects, including Hyper Bandwidth Ethernet and Automated Provisioning of VLAN assignments.• Led successful integration of systems following 3 large-scale acquisitions.• Developed plan for data transfer and segregation during a divestiture to another company.• Contributed to achieving $1.7M+ in annual revenue by optimizing automation processes. • Completed 85% of projects against goal of 80% and reduced order interval by 4 days.• Assisted with achieving $858K in revenue by automating UNI circuit design.

Current workplace

Janna Duhamel's current company

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Frontier Internet
Frontier Internet
Engineering Manager
norwalk, connecticut, united states
Website
frontier.com
Employees
10935
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4 roles

Janna Duhamel work experience

A career timeline built from the work history available for this profile.

Engineering Manager

Current
Frontier Internet

Remote

  • Manage a 14-member team to provide Tier 1 and Tier 2 support for Oracle OSS application.
  • Lead team to support system implementation, testing, automation, upgrades, and issue resolution.
  • Spearhead upgrades bi-annually, introducing new features, updating application versions, and supporting pre-implementation testing for integrations with 20+ other systems.
  • Use Agile methodologies and oversee user acceptance testing (UAT) for 2 OSS apps.
  • Analyze and resolve application issues and collaborate with IT to address bugs.
  • Develop SQL scripts and queries used for data clean-up, system integrity, and data gathering.
Oct 2019 - Present

Engineering Supervisor

Frontier Communications

Remote

  • Led a team of 13 analysts and several contractors to provide Tier I and Tier 2 support for instance of Oracle's MSS/M6 application for 3,200+ users, resolving 20,000+ trouble tickets during tenure.
  • Oversaw data clean-up projects to ensure data accuracy and integrity across inventory, circuits, and customer order information.
  • Led user acceptance testing for all MSS-related projects, integrations, and upgrades.
  • Provided input for business and functional requirements; assisted with resolution of TBS/Kenan ordering and billing issues.
Oct 2015 - Oct 2019

Senior Systems Analyst

Frontier Communications

Remote

  • Led UAT testing efforts related to M6/MSS, including upgrades and automation of functions.
  • Trained M6 system support team to resolve tickets using Oracle SQL, MSS UI, and DataFixer tool.
  • Worked with teams to develop processes, analyze systems, and automate order management, inventory, and service activation.
  • Provided production support for system error resolution using Oracle SQL and UI.
Mar 2011 - Oct 2015

Senior Systems Analyst

Integra Telecom

Portland, Oregon, United States

  • Provided support for 3,000+ M6/MSS users, including issue resolution, training, data clean-up, and project management.
  • Involved heavily in MSS/M6 to MSS/M6 data migration with purchase of Eschelon.
Oct 1996 - Feb 2011
Team & coworkers

Colleagues at Frontier Internet

Other employees you can reach at frontier.com. View company contacts for 10935 employees →

RB Ryan Bosler Ryan Bosler Colleague at Frontier Internet Phoenix, Arizona, United States, United States View → CD Charles Davis Charles Davis Colleague at Frontier Internet Fairmont, West Virginia, United States, United States View → BA Brenda Allee Brenda Allee Colleague at Frontier Internet Bowman, Georgia, United States, United States View → MG M Gol M Gol Colleague at Frontier Internet Tehran, Tehran Province, Iran, Iran, Islamic Republic Of View → BM Bridgette M. Jean-Jacques Bridgette M. Jean-Jacques Colleague at Frontier Internet Greenwich, Connecticut, United States, United States View → PD Paul Dubois Paul Dubois Colleague at Frontier Internet Upper Sandusky, Ohio, United States, United States View → RE Robert Elbert Robert Elbert Colleague at Frontier Internet Deltona, Florida, United States, United States View → HG Harish Gannamaneni Harish Gannamaneni Colleague at Frontier Internet Flower Mound, Texas, United States, United States View → PW Penny Woodrum Penny Woodrum Colleague at Frontier Internet Marion, Ohio, United States, United States View → JB Josh Bahlman Josh Bahlman Colleague at Frontier Internet Lewisville, Texas, United States, United States View →
FAQ

Frequently asked questions about Janna Duhamel

Quick answers generated from the profile data available on this page.

What company does Janna Duhamel work for?

Janna Duhamel works for Frontier Internet.

What is Janna Duhamel's role at Frontier Internet?

Janna Duhamel is listed as Engineering Manager at Frontier Internet.

Where is Janna Duhamel based?

Janna Duhamel is based in Olympia, Washington, United States while working with Frontier Internet.

What companies has Janna Duhamel worked for?

Janna Duhamel has worked for Frontier Internet, Frontier Communications, and Integra Telecom.

Who are Janna Duhamel's colleagues at Frontier Internet?

Janna Duhamel's colleagues at Frontier Internet include Ryan Bosler, Charles Davis, Brenda Allee, M Gol, and Bridgette M. Jean-Jacques.

How can I contact Janna Duhamel?

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