Janna John Email & Phone Number

Greenville, South Carolina, United States

Charlotte, NC

Provide training, support, and leadership for membership operations across the YMCA of Greater Charlotte. Ensure effective member engagement and prospecting through the optimization of uniform membership systems, processes and practices.Train membership directors to execute on systems to reach goals.Provide real-time coaching and ongoing execution for.

Steele Creek YMCA, Charlotte, NC

• Provide strategic direction to the Membership Department in collaboration with the Healthy Living Department to create a cohesive and consistent member experience.
• Develop and maintain relationships with community and corporate partners with a focus on corporate membership agreements, off-site fitness programs and community health.
• Lead direct reports as an interdependent and unified Member Experience Team
• Work symbiotically with ED and SPD to develop, implement and manage operating plans that promote program and membership growth.
• Provide leadership and direction to Board development activities, which include Board Member Prospecting, Cultivation, recruitment, training and development.

Steele Creek YMCA, Charlotte, NC

• Supervise a staff team of 30+ member services, business office personnel & fitness staff
• Develop, implement, and manage membership sales and retention plans
• Maintain membership statistics, sales and retention reports
• Oversee all branch operations
• Ensure all staff certifications are current and up to date
• Work closely with program staff to create a personal and unique experience from the first point of contact

Steele Creek YMCA

• Conduct fitness orientations
• Assist members with exercise technique
• Program development & Health Coaching

Steele Creek YMCA

• Assist members and potential members by answering all questions and inquiries regarding programs, services and membership
• Maintain data base (TIMMS)
• Conduct facility tours and inform potential members of the 19 branches in the YMCA of Greater Charlotte Association
• Create and maintain positive relationships with members and other staff members

West Palm Beach, Florida

• Supervised staff team of 10 in a hospital-based wellness center
• Maintained database of 1400*Meet and greet members with enthusiasm, focus on member retention & growth