Janna Williams Email and Phone Number

Facilitate obtaining the business case and requirements, create project plans and make appropriate adjustments to scope, schedule, and resources based upon the needs of the projectsProvide clear and consistent communication of project status both internally to IT and with Business StakeholdersFacilitate and prepare materials for quarterly executive steering committee meetingsIncorporate effective change and risk management controlsPerform team management, driving motivation, collaboration and performancePlan and manage all phases of the project life-cycle, using PMO's project management processes and proceduresPlay an active role in raising the project management acumen throughout the organization

Manage group of 4 employees in the areas of EPA/VOC Compliance, Special Order Drop Ship, Bids and Flex ConflictManage vacations, annual salary evaluations, internal/external conflict resolution, coaching, provide assistance to employees and customers and interview candidates for open positionsProvide excellent customer service to sales representatives, sales management and other customersManage Recognition Team for Customer Assistance Center; manages team throughout the year to develop and facilitate events to show appreciation and recognize employee effortsDevelop and manage fundraising efforts for local charities and increase total donations from prior years through creative waysBuild and run reports often in Discoverer, an Oracle Application, export results into Excel, slice/dice information for analysis, analyze and record dataPrepare PowerPoint presentations with summarized and meaningful data and present in an informal or formal settingQuality Management System (QMS) Process Development Lead for ISO, identify and create Visio process flows and RACI charts, facilitate annual review with department managers, developed Quality Management System for the Customer Assistance Center on the company’s internal website MyNCH, create and maintain management review log for ISO audits, and participates in internal and external ISO auditsCompleted Cost to Serve and Order Throughput process identification and documentation projectsSimultaneously managed a multi-year Regulatory/Supply Chain project that involved several departments within the company during this role; see GHS Project Manager

Co-managed GHS project until March 2014 then lead the project from March 2014 through December 2015 due to my experience and company knowledge Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and, in general, making sure the project is delivered within scope, on schedule and within budget Helped develop timeline for project using backwards planning, create team charters including mission statements, identify scope of project, goals, deliverables, dependencies, assumptions, etc. Define and capture current business processes within Supply Chain, document/flow processes in Microsoft Visio, then edited each process for GHS by working closely with each group Work with several departments and personnel to update company software and devices to accommodate changes needed to handle the GHS transition Work with IT Department to create automated reports to track progress, review reports weekly to pull essential and meaningful data, create dashboards and presentations to summarize project statusCreate and maintain master tracking lists in Excel to track over 1,000 labels to transition to GHS before the aggressive deadlineExtensive use of Excel using formulas, and combinations of formulas, such as VLOOKUP, IF, CONCATENATE, COUNTIF, SEARCH and many others; create Pivot Tables to analyze and summarize data, as well as create charts and graphs for visually displaying informationFacilitate Steering Committee Meetings with Team Leaders and Management; create meeting agendas, lead and kept meetings on track, gather and distribute notes to committee members and other stakeholders Create Power Point presentations for training and status reporting to all different levels of corporate managementPush teams and members to meet deadlines, assist as needed in order to meet those deadlinesImplementation for our 4 US warehouses were completed on time, in scope, and within budget!

Set-up Small Business Partner Program: research and interview owners, handle and facilitate contract paperwork, create literature, post information on websites, create sales and manage invoicing and paymentsManage small business bid opportunities and vendor registrationsManage Federal General Services Administration (GSA) contracts: contract compliance, preparation, submission, negotiation, and modifications: product lines, adjust prices, divest products, add/remove categories or SINs and report quarterly salesDevelop and manage GSA literature and online GSA Advantage! Portal Prepare for and manage GSA audits - both audits were recorded by GSA as “Exceptional” Prepare and submit yearly Small Business Subcontracting Report and Subcontracting Plan to GSARun and report monthly sales and manage other federal, state and local government contracts and programs

Investigates, recommends and initiates additions, deletions and changes to product mix that help reach strategic marketing and growth goals of the divisionInitiates and guides innovative product development and new product introductions to ensure sales success and long-term customer satisfactionMonitors, recommends and implements packaging changes and innovations designed to improve sales and profitability of productsSet pricing and pricing strategies on new product introductionsMaintain price lists; deep dive analysis to determine profitability and adjust prices as needed based on costs and desired gross profit percentagesInitiates, plans and monitors promotions for increasing product sales, marketplace identity and customer retentionFacilitate field testing of new products to ensure performance claimsDevelop lubricant line card, catalog and Library on MyNCH to house sales information and literatureUpdate and create product labels using ALPS (home grown labeling software database), including private labelingGather customer proof statements and organize them onto the company database MyNCHAssist with large account bids, proposals and contractsAttended the Gears of Selling Sales class; focused on sales techniques, customer objections, ways to overcome objections and how to close with an order

Coordinate sales meetings, prepare materials and order meeting suppliesCoordinate mailings and care packages for sales representativesPrepare presentation books and product technical sheetsReview out-sourcing for best profitability, competitive positioning and marketplace success on various productsAssist with large account bids, proposals, contracts and purchase agreementsWork with internal departments on problem shipments, product quality issues and reserved inventoryMaintain price lists; adjust prices as needed based on increased costs and desired gross profit percentages

Support sales reps and sales management on product information, pricing, problem orders and shipments, transportation, contracts, returns, etc.Quickly and effectively solve customer challenges such as invoice issues, lost or damaged shipments, returns, process orders, etc.Process purchase orders for new or confirming orders as well as receiving reports on returned itemsConstantly looked for new ways to improve Customer Service; Developed a training manual for the departmentAssisted in training new employees