Operations- managed flight planning for weight and balance, verified proper boarding procedures. Complaint Resolution Officer- assisted agents with a wide scope of passenger issues when they did not have the authority or ability to proceed in finding a solution.Liaison- American and American Eagle airlines had different unions for fleet service or anything 'under the wing'. I worked closely with union crew chiefs, customer service agents, and both management teams to ensure smooth transfers of passengers, luggage and daily operations.Supervisor- Coordinated with operations, gate, ticket and fleet service agents to plan and oversee potentially overweight or oversold flights. Developed a luggage tracking system that caused American Eagle RDU to meet their goal for the first time in 3 years. Developing relationships as a liaison is what truly fostered this program and made it successful.

TOL is a small airport where employees are cross trained.Customer Service/Fleet Service Agent - ticketing, boarding flights, complaint resolution, baggage service, loading and unloading cargo, deicing aircraft, etc.Ground Security coordinator- federally required for the departure of every domestic and international flight to be responsible for all security related issues as specified by the airline and TSA.