• Content development, writing, and editing for Cisco product training and certification courses• Collaboration with subject matter experts, designers, and clients for video training courses• Course and laboratory development in the Xyleme LCMS• Instructional design and content development for network engineers and sales professionals• Project materials management through online collaboration programs

• Information architect for professional development courses• Writer, editor, and designer of educational material• Writing and grammar coach for university student essays and academic papers• Published articles and papers in professional magazines and journals

• Edited documents for online network technology training and live seminars.• Performed instructional design and content editing for sales and marketing outreach.• Managed multiperson task lists via Microsoft Project and Teamwork program.• New product introduction technical and copy editor for Cisco NPI program.

Lead company-wide task force for comprehensive Web plan and co-designer of company’s Web site. Lead technical development and content engineering team. Chairperson of the Online Functional Meeting for IDG: organized agenda, recruited industry luminaries, and emceed with flair. P&L responsibility for online department’s business plan and financial forecast.

Negotiated hundreds of publishing contracts, signing an average of seventy-five new titles per year. Managed custom publishing relationships with software and hardware vendors and negotiator for third-party software in IDG Books’ titles. Managed title P&Ls and project flow, planned new and current title revisions, recruited talent for auxiliary work on books. Designed group intelligence system for managing scores of best-selling ...for Dummies books. Provided developmental editorial writing skills for books, cover, and catalog copy. Developed new and effective designs for best-selling computer titles. Managed local and distant freelance technical and copy editors. Developed extensive author and style guidelines for systems and procedures.

I wrote the new products column for this iconic and foundational software programmer's magazine. I also wrote an article on developing Mac applications, provided copyediting for technical articles, and worked with art production to illustrate technical concepts correctly.