Janne Kautto work email
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Janne Kautto personal email
Experienced Customer Support Representative with a demonstrated history of working in the information technology and services industry. Strong support professional skilled in Analytical Skills, Government, IT Service Management, Team Building, and Administration.
White Hat Gaming
View- Website:
- whitehatgaming.com
- Employees:
- 149
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Finnish Customer Support AgentWhite Hat Gaming Nov 2022 - PresentMalta
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Customer Service Loyalty AgentBetsson Group Mar 2022 - Nov 2022Malta- Supporting Betsson most value customers over email, chat, and phone- Managing complaints from customers- Dealing with escalations- Account closures- Discuss promotions with customers -
Customer Support Representative - LexmarkSitel Sep 2019 - Dec 2020Lisbon Area, Portugal- Answering and processing of technical assistance contacts from Lexmark customers.- Document all customer contacts in the call tracking application.- Escalate cases to Product Specialists per Lexmark guidelines.- Take responsibility to understand and comply with all company and client security requirements and policies. -
Data AnalystGlobetech Jan 2018 - Jul 2019County Cork, IrelandData Analyst on the Siri project at Apple EMEA HQ.
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Customer Support Representative - AirbnbVoxpro Sep 2017 - Jan 2018County Cork, Ireland- First point of contact for Airbnb customers. - Assisting customers with any issues they have while using the service.
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Customer Support Representative - LexmarkSitel Sep 2016 - Sep 2017Lisbon Area, Portugal- Answering and processing of technical assistance contacts from Lexmark customers.- Document all customer contacts in the call tracking application.- Escalate cases to Product Specialists per Lexmark guidelines.- Take responsibility to understand and comply with all company and client security requirements and policies.
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Customer Service Team LeadBethard Group Ltd. Apr 2016 - Sep 2016Malta- Supported Customer Service Representatives in their daily tasks.- Assist Global Support Manager with reporting and escalations.- Preparing productivity reports for management with KPI's and SLA's defined.- Liaise between different teams (IT, payment, management, finance, HR) and making sure, that support organisation has all the updated information needed. -
Customer Service RepresentativeBethard Group Jul 2014 - Apr 2016Malta- First point of contact for Finnish and English speaking players.- Assisting players with any issues they have while playing in the casino.- Checking documents for account verification.- Processing of payments.
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Customer Service Representative - MicrosoftBertelsmann Sep 2013 - Jun 2014Münster Area, Germany- Working in the Premier Support project and Volume License project. - Logging calls from large multinational companies, making sure the call is logged and forwarded to the correct resolver group efficiently. - Solving customer issues with various Microsoft licenses. -
DispatcherIbm Feb 2013 - Sep 2013Dublin, Ireland- Monitoring the number of incoming emails and calls.- Reporting to management the volume of customer contacts and how they have been actioned.- Distributing the workload between agents in the team.- Checking tickets and listening to phone calls to ensure they are of high quality and discussing any improvements with team members. -
Customer Service RepresentativeIbm Nov 2010 - Feb 2013Dublin, Ireland- First point of contact for IBM’s Finnish business customers.- Solving various computer problems.- Strong communication skills required so that relevant information is gathered to solve the problem.- Writing articles for the Delivery Centre newsletter.
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Project Assistant/Unit For Arms ControlMinistry For Foreign Affairs Of Finland Dec 2008 - Aug 2009Helsinki, Finland- Researched various topics and wrote memos as requested by the head of unit.- One of the memos was on the ballistic missile defence of the U.S. and another on the use of white phosphorus in Gaza.- Gained confidence from communicating with government departments regarding flight and ship permits for the President of Finland, government ministers and Finnish defense forces. -
Intern/Unit For Central, Western And Southern EuropeMinistry For Foreign Affairs Of Finland Jun 2008 - Dec 2008Helsinki, Finland- Assisted in arranging visits by the President of the Republic and government ministers.- Among the written work I did one was a memo about cooperation in the Black Sea region.- Helped in arranging meetings at the unit, took notes in them and wrote memos of the discussions.- Seconded to work at the Organisation for Security and Cooperation in Europe Ministerial Council in Helsinki, Dec 2008.
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Substitute TeacherCity Of Vantaa Apr 2008 - May 2008- Excellent communication skills were developed within my role as a substitute teacher which involved the delivery of lessons to large groups of students.- Being a good listener, communicating effectively with students and having patience helped to resolve discipline issues within the classroom.- This role required organisation and flexibility as the subjects taught changed from school to school. -
Substitute TeacherCity Of Espoo Nov 2007 - Dec 2007Same as above.
Janne Kautto Skills
Janne Kautto Education Details
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Strategic Studies -
History And International Relations
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Laajasalon LukioYlioppilastutkinto
Frequently Asked Questions about Janne Kautto
What company does Janne Kautto work for?
Janne Kautto works for White Hat Gaming
What is Janne Kautto's role at the current company?
Janne Kautto's current role is Please enter a headline..
What is Janne Kautto's email address?
Janne Kautto's email address is ja****@****ail.com
What schools did Janne Kautto attend?
Janne Kautto attended University Of Aberdeen, University Of Aberdeen, Laajasalon Lukio.
What are some of Janne Kautto's interests?
Janne Kautto has interest in Civil Rights And Social Action, Politics, Environment, Human Rights, Arts And Culture.
What skills is Janne Kautto known for?
Janne Kautto has skills like Politics, International Relations, English, Troubleshooting, Call Centers, Government, Technical Support, European Union, Foreign Policy, Microsoft Office, Customer Service, Change Management.
Who are Janne Kautto's colleagues?
Janne Kautto's colleagues are Chelsea Knipe, Álvaro García Bargo, Marcin B., Błażej Lewniowski, Kelly Goodenough, Mark W., Emma Portelli.
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