Jannet C. Garcia Email and Phone Number

• Own and operate a successful and profitable business operations consultancy. • Provide expert advice and solutions underpinned by comprehensive analysis to facilitate operations success for various business and real estate clients. • Enable new and existing clients to develop and expand their operations and continue to optimize and amplify their operational management. • Steer the development, deployment, and customization of processes, systems, tools, and metrics to facilitate the management of operational resources. • Analyze complex operational problems, identifying and implementing practical solutions.Experience with organizational development, including but not limited to change management, organizational design, leadership development, cultural transformation, and performance improvement.

Certified NSA

Spearheaded leadership of diverse initiatives to ensure exceptional customer journeys within a pioneering, push-button platform environment, optimizing sales and marketing success for real estate agents and Brokers. • Align objectives with the Executive Team to proactively determine and meet internal and external productivity measures. • Recognized as a thought leader in user education through dedicated live training, webinars, text and video creation for Help Center, and Knowledge Base support for the Real Estate Community.• Boosted business development through the delivery of outstanding customer service working in collaboration with the development team to provide product development, quality assurance, and key ad hoc projects. Consistently looking for ways to manage processes differently and by proposing options on how they could be optimized our automatized.

• Researched, reviewed, and analyzed a growing real estate market, identifying opportunities, initiating, and implementing strategies organization-wide to achieve dramatic growth in client base and transaction value.• Directed a team of 25, which included Listing Coordinators, Transaction Coordinators, Commission Specialists, Onboarding Specialists, and Office Administrators. • Executed Hiring, Training, and Mentoring of all team members while ensuring DRE compliance and auditing daily within Transaction Software.• Conducted over 200+ Broker Compliance Audited Transactions per month, ensuring Broker/DRE Compliance. • Created process for Commission Demand Creation, Auditing, and ApprovalLead cross-functional operations teams to ensure business success and seamless support for the entire firm while working hand in hand with the Company Executives to drive key strategic decisions and ensure successful implementation of all business-critical initiatives. Developed tools and processes to drive fiscal discipline and accountability by directly working with our Legal and HR colleagues. Additionally, I accomplished key goals for ensuring staff team success with annual reviews. While at Teles Properties before the acquisition in the 7+ years, I was able to provide distribution of workload throughout the business operations. Managed growing teams and developing employees while overseeing multiple projects simultaneously. Was able to seamlessly diagnose, support, and solve agent and staff issues on a day-to-day base. Natural problem solver that was able to problem solve while connecting with others on a personal and business level to ensure personal agent goals and career goals were met with the team.

• Played an integral role as an Executive Team member, enhancing the acquisition of Teles Properties by Douglas Elliman as a brokerage from the New York Metropolitan area.• Progressed the steps necessary to transition all team members from current platform environments and agents within the DRE, MLS, and CRM platforms. • Engaged and worked with Finance and Legal partners in NY to accomplish the integral moving pieces from one HR platform and Agent Contracts to the preferred compliances of the corporate offices.• Mobilized and led over 25 members of the team through a learning transition into new technology platforms while working through CRM, Listing, and Transaction management updates.