Jannette L. Merritt-Phillips, Csm Email & Phone Number

Owings Mills, Maryland, United States

1. Maintains ownership over project deadlines, budgets, and scope while collaborating on strategy, project scope and client feedback with in-house strategists, designers, developers, QA engineers, contractors, and platform partners.2. Consistently recognized for driving the success of concurrent implementation projects, ensuring timely completion within budget and scope by coordinating cross-functional efforts, documenting deployment processes, and suggesting process/product enhancements. 3. Utilizing business-supporting AI applications (upon client request) where necessary.

● Served as contractual project manager for Shopify, Webflow Implemented, and retainer-based, project(s) while primary PM was on maternity leave.● Managed 4-6 projects at various stages in the SDLC and retainer agreement ranging in budget from $8K - $10K and above.

● Served as a liaison between internal teams and assigned clients while creating detailed schedules and estimates for web projects. ● Spearheaded projects on the Shopify CMS platform and included headless initiatives when requested.● Maintained and tracked accurate project expenses to support estimating and invoicing

● Represented the agency to deliver projects on time, on specification, and on budget. ● Demonstrated a solid understanding of project management tools, best-practice methodology, and the flexibility to lead a diverse and dynamic team to deliver balanced integrated solutions. ● Served as central point person for the projects, and relied upon across departments on what to expect, what to do next, and where to be!● Used Agile principles to increase project effeciencies by 20%

Baltimore, Maryland, United States

Middle River, Maryland, United States

● Promoted to Senior Business Analyst, from previous (contractual) role as Digital Project Manager

Towson, Maryland, United States

● Led and executed end-to-end management of software development life cycle projects● Accountable to meet project objectives for scope, time, and cost● Created/Maintained project artifacts such as Project Plan, Status Reporting, RACI matrix, Communication Plan, Stakeholder Registry, Risk Register, etc.● Conducted regular internal and client project meetings to proactively track progress, dependencies, risks & milestones● Excelled at communicating and being the first point of contact for clients. ● Liaised with clients and management about timelines, costs, and project objectives.● Created best practice templates and processes for the PMO organization as necessary

Washington Dc-Baltimore Area

Greater New York City Area

Project Management Consultant for Telecommunication and Technology sectors which included, but was not limited to, the following duties:● Accountable for the end-to-end project management of deliverables affecting 35 (Cablevision) regions and over 900,000 product/service subscribers.● Managed project budgets with ETC (estimate to completion) projections of $1.2M and above.● Proactively interfaced with Technical Implementation Manager(s) and/or departmental team leads to prioritize development efforts, Quality Assurance, Release Management, etc.● Engaged all stakeholders, C-level included, in project status updates and being responsible for the mitigation of risk where necessary.● Monitored project scope and WBS (work breakdown structure) to ensure alignment with business requirements was documented.● Created project documentation and key liaison between company and vendor responsible for executing project deliverables and/or performing testing.● Daily tasks included with the protection of project schedule and budget to reduce instances of variance to either constraint.

B.A.

Education record

Education record