Jan Neundorf

Jan Neundorf Email and Phone Number

Passion for the Customer Experience @ MED e-care Healthcare Solutions
toronto, ontario, canada
Jan Neundorf's Location
Toronto, Ontario, Canada, Canada
Jan Neundorf's Contact Details

Jan Neundorf personal email

About Jan Neundorf

Management Professional - Service Excellence & Customer ExperienceDynamic leader with 10+ years of success identifying and building key talent into high performance teams motivated to deliver the absolute best in customer support.Effectively aligns operational and budgetary goals with current and evolving business objectives.A trusted business partner and disciplined solutions-focused planner with excellent analytic and project management skills. Infectious enthusiasm with a drive to enhance the customer experience through team strength.Specialties: Management & Development:- Change - Response to evolving market and client needs- Budget - Develop, maintain, and monitor- Call Centre Applications & Metrics- Support Units: Operations, Quality, Training, Recruiting, Reports & Scheduling, Administration- Vendors, Contracts & Negotiations- Outsource Partners- Team & Agent Performance - KPIs- Service & Delivery targets- Cost Effective Process Refinement- Customer Enhancing Operational Streamlining

Jan Neundorf's Current Company Details
MED e-care Healthcare Solutions

Med E-Care Healthcare Solutions

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Passion for the Customer Experience
toronto, ontario, canada
Website:
mede-care.com
Employees:
54
Jan Neundorf Work Experience Details
  • Med E-Care Healthcare Solutions
    Director, Client Relations
    Med E-Care Healthcare Solutions Jul 2011 - Present
    Toronto
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  • The Learning Enrichment Foundation
    Manager, Employment Programs
    The Learning Enrichment Foundation Aug 2009 - Jun 2011
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  • Med E-Care
    Project Manager
    Med E-Care Jun 2008 - Dec 2008
  • D-Link
    Sr Manager, Technical Services
    D-Link Jan 2004 - Mar 2007
  • Concord Transporation
    Sr Manager, Call Centre
    Concord Transporation Jan 2001 - Aug 2003
  • The Law Society Of Upper Canada
    Call Centre/Project Manager
    The Law Society Of Upper Canada Jan 1999 - Dec 2000
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  • Ing Direct
    Sr Manager, Call Centre
    Ing Direct 1996 - 1997
  • Grand & Toy
    Call Centre Manager
    Grand & Toy 1994 - 1996
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  • Marusa Marketing
    Training/Operations Manager
    Marusa Marketing 1992 - 1994

Jan Neundorf Skills

Leadership Training Management Project Management Program Management Strategy Strategic Planning Coaching Team Leadership Recruiting Team Building Change Management Outsourcing Software Documentation Process Improvement Start Ups Customer Service Business Analysis Business Process Improvement Leadership Development Budgets Business Development Sales Vendor Management Performance Management Marketing Public Speaking Call Centers Account Management Cross Functional Team Leadership Project Planning Customer Experience Banking Crm Analytics Key Performance Indicators Technical Support Analysis Solution Selling Training Delivery Call Center System Administration Monitors Negotiation Management Consulting

Jan Neundorf Education Details

Frequently Asked Questions about Jan Neundorf

What company does Jan Neundorf work for?

Jan Neundorf works for Med E-Care Healthcare Solutions

What is Jan Neundorf's role at the current company?

Jan Neundorf's current role is Passion for the Customer Experience.

What is Jan Neundorf's email address?

Jan Neundorf's email address is ja****@****ail.com

What schools did Jan Neundorf attend?

Jan Neundorf attended The University Of Winnipeg.

What skills is Jan Neundorf known for?

Jan Neundorf has skills like Leadership, Training, Management, Project Management, Program Management, Strategy, Strategic Planning, Coaching, Team Leadership, Recruiting, Team Building, Change Management.

Who are Jan Neundorf's colleagues?

Jan Neundorf's colleagues are Benjamin Bu, Lucas Fredette, Luisito Mateo Hernandez, Tlemma Lemma, Manuel Dignard, Richard Liu, Ray Meng.

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