- Successfully set up processes and structure for the PM Department- Created documentation and ways of work of the PM Team- Kept total NRR at a 101%- Collaborated closely with Sales, HR and Creative Teams to establish a functional growth strategy and internal workflows- Increased retention by 50%- Total MRR managed of 250k per month

- Lead a team of eight remote junior and senior project managers, generating 3.2M ARR- Establish collaborative relationships with over 30 customers in a remote fashion - Support team on internal communications and problem resolution together with interdepartmental comms, including Sales, Customer Success, and Customer Experience- Establish consistent and clear communication with Creative Directos, Leads and Design Team within projects and accounts to complete customer briefs. - Aid in churn prevention strategies and support in upsell projects for Key and Tier 1 and 2 accounts- Gave feedback internally in several task force groups for the improvement of processes and communication with customers.

As a Creative Project Manager, on Superside I: - Managed 1000+ hours per month on projects related to technology, food industry, health industry, and start-ups. - Developed a collaborative creative partnership and deep familiarity with my main clients. - Guided, discuss and clarified client needs into concise design briefs and processes, and presented output and discussed feedback with customers.- Worked closely together with designers, other project managers, sales reps, and customer support reps within the company. I was awarded Delivery Champion 2021, with the most hours delivered throughout the year.

In charge of: - Budget for General Marketing and Digital Marketing- Creation and Follow up of Digital Strategy, Branding Strategy, Media Strategy and PR- In charge of Social Media Management and content generation together with design agency- Follow through of Hospitality Websites and reservationsAccomplishments: - Logo Refreshment and Branding Updates- Update in Social Media Look and Feel- Generation of Effective Leads - Raise in Engagement in SM- Raise in Awareness of the Brand

Kiosco Creativo is a design studio focused on the creation of relevant branding and brand development for each of their clients. On a digital level, we developed web content, social media strategies and social media marketing campaigns for several brands. My functions included but were not limited to: - Digital Strategy for Brands- Content Generation and Management- Customer Service and Online Problem Resolution- Creation of Concepts and Development of Ideas together with the Creative Team- Measurement of ResultsBrands Managed: Barrio Pizza, Rock Burger, La Doña

- Ran a small social media studio from home and worked with designers and other creatives in a remote fashion. - Helped customers develop online strategies and create brands from zero to start their local businesses. - Managed the creative team, owned the administrative side of the operations, and handled monthly payments to local entities and collaborators. - Led customer negotiations and expanded the main company’s portfolio on a yearly basis. Brands we collaborated with: Senacyt, CascoStation, Salesflow, StartUp Week Panama, Mamitas Panama, Tu Chofer, Humo, The U for You, among others

Wunderman is an international digital agency focused on the creation of relevant content and brand relevance for Panama and Central America. My responsibilities included production, generation of content and supervising of the digital department. - Production and Coordination of Campaign Development- Creativity and Concept Generation- Supervising of Social Media Accounts Team- Supervising of Content Publication and Engagement- Supervising of Customer Service Response and Follow UpBrands Managed: Copa Airlines, Smirnoff Panama, Cerveza Atlas, Banisi, BAC, Kotex, among others.

- Together with the team, generated user experience-oriented content and social media for corporations and local companies in Panama- Worked as the primary contact with customers and aid in brief generation and communication with internal teams.- Managed project deadlines and made sure all basis were covered per delivery. - Communicated directly and remotely with the Social Media Management Team and Digital Development Team located in Argentina and Mexico- Presented Monthly results to company owners or clients. Account Executive for: - Franquicias Panameñas: KFC, Taco Bell, Pizza Hut- Toledano- Waldorf Astoria