Jannis Morgan

Jannis Morgan Email and Phone Number

Customer Service Supervisor and Team Leader @ Optima Communications International
Oshawa, ON, CA
Jannis Morgan's Location
Oshawa, Ontario, Canada, Canada
About Jannis Morgan

Ten years of experience in graphic communications, project management and design. I have experience in managing timelines, video production, content creation and coordinating account objectives. In addition to a background in content creation, marketing and communications, I have been in the print advertising industry for five years and have coordinated various marketing initiatives. In my role as Project Coordinator, I supported the production team with the planning, coordination and execution of print marketing initiatives. Working in close liaison with the corporate accounts I would proactively oversee multiple projects, changes in project scope, troubleshoot and devise contingency plans on all account objectives. I have also expressed leadership through the management, supervising and training of the publishing process as the Art Director and Graphics Consultant for various publications. From layout to final product, I managed and worked alongside a team of editors, writers, photographers, production coordinators and graphic designers. By majoring in Graphic Communications Management and minoring in Marketing, I have also enhanced skills and developed a greater knowledge on content marketing. In also completing the Digital Marketing Management Certificate from UFT, I have learned disciplines of search engine optimization and social media marketing.

Jannis Morgan's Current Company Details
Optima Communications International

Optima Communications International

View
Customer Service Supervisor and Team Leader
Oshawa, ON, CA
Website:
optima.net
Employees:
315
Jannis Morgan Work Experience Details
  • Optima Communications International
    Customer Service Supervisor And Team Leader
    Optima Communications International
    Oshawa, On, Ca
  • Optima Communications International
    Customer Service Supervisor
    Optima Communications International Aug 2018 - Present
    1615 Dundas E, Oshawa, On L1N 7G3
    In my role as a client relations specialist I conduct responsibilities such as account maintenance, billing inquiries, escalations and collections for the client Hydro Ottawa. Optima Communications is a third party contact centre outsourcer providing solutions to major businesses. I focus on conflict resolution, rapport-building and troubleshooting client objectives. - At Optima Communications I facilitate escalations, recognize processing errors, and take 
corrective steps on account inquiries. - Make decisions to facilitate the client’s request, such as escalations for transactions, waving 
administrations fees when appropriate, and approving exceptions to certain processes.- Provide a wide range of inbound customer service as well as ensure a quick turnaround in email queries
  • Jm Graphics
    Freelance Graphic Designer
    Jm Graphics Sep 2010 - Present
    Toronto, Canada Area
    As a freelance graphic designer, I specialize in brand marketing consultation, social media management and creative services. I have been proudly providing brand recognition solutions and marketing initiatives to companies in the Greater Toronto Area and Lower Mainland Vancouver for eight years. Project-based solutions are provided to local companies such as CL Salon, Vitabath, Secrets Swimwear, Amsterdam Brewery, Tropical Sweets and Balggok Farms. - Specialize in brand marketing consultation, social media management and creative services.- Providing professional advice and services to local business companies in the Greater Toronto Area and Lower Mainland Vancouver for eight years.- Execute marketing initiatives and creative services using content management systems and the Adobe Creative Suite.
  • The Travelling Stage
    Designer & Video Producer
    The Travelling Stage Sep 2018 - 2020
    2-103 Mary St W, Whitby, On L1N 2R4
    The Travelling Stage is an arts education company that coordinates workshops, offering students and teachers an opportunity to participate in dynamic workshops alongside established guest artists and 
instructors. As the video producer, I create and develop multimedia content for instructional and 
promotional marketing material on a project basis. - Produced a promotional video for the Durham District Catholic School Board in celebration of The 50th Anniversary. Travelled to 48 schools is the Durham region to film The Travelling Stage orchestrate flash mobs at every school. - Travelled, filmed and produced musical productions, workshops and instructional marketing videos at various schools in Durham using softwares such as Final Cut Pro, Photoshop and 
Illustrator.
  • Glenmore Custom Print + Packaging
    Project Coordinator
    Glenmore Custom Print + Packaging May 2017 - Feb 2018
    Vancouver, Canada Area
    The role supports the production team with the planning, coordination and executing of assigned projects. Glenmore is a commercial print and packaging company that offers design services and print technology. Working alongside the Account Manager I would proactively oversee multiple projects, changes in project scope, troubleshoot and devise contingency plans.- Serving clients in the metro Vancouver area and across Canada, I monitored print job 
specifications and budget/plan accordingly. - Work in close liaison with corporate accounts and oversee the printing of all new marketing 
initiatives.- Utilized database platforms and print technologies to ensure content management, brand 
consistency and quality.- Managed timelines, budgeting and scheduling for account objectives.
  • Viaflex Solutions Ltd.
    Prepress Designer And Operator
    Viaflex Solutions Ltd. Jul 2015 - May 2017
    744 Gordon Baker Road North York, Ontario M2H 3B4
    This role entailed design creation, layout imposition and preflighting digital artwork for output to 
flexographic presses. Viaflex Solutions Ltd. is a company that provides flexographic platemaking, 
prepress, design and consulting services. On a daily basis I participated in troubleshooting, ensuring colour management and quality control for printed products. - Used knowledge of Prepress software, including Adobe Creative Suites, Acrobat, Prinergy, and Microsoft Office to create designs, layouts and produce flexographic plates for print.- Effectively managed multiple projects and tasks to meet deadlines under pressure.- Used communication skills to serve as client-relations contact for aspects of company’s 
production.
  • Ym Inc. Urban Planet
    Manager In Training (Mit)
    Ym Inc. Urban Planet Oct 2013 - Jul 2015
    Pickering, Canada Area
    This role entitled managing a team of 12 sales representatives at an apparel retailer within the supply chain of YM Inc. The retailer receives approximately 159 customers daily and 1113 customers weekly. As a MIT I hired, managed and train staff to achieve profit goals averaging at approximately $4000 daily at 
retailer level. - Combined communication, delegating and interpersonal skills to provide excellent customer 
service and achieve company profit goals of approximately $4000 in daily budgets within a busy environment.- Insured procedures, policies and regulations are properly executed by staff members. - Executed performance reviews on 12 sales representatives at store level.
  • Ym Inc.
    Customer Service Representative
    Ym Inc. Dec 2011 - Oct 2013
    Pickering, On
    I was responsible for assisting and serving customer demands at store level. Served customers by 
providing product and service information as well as resolving product and service problems. Strong communication and interpersonal skills was used to meet daily sales goals ranging between $1200-$11,000.- Provided excellent customer service by phone, in person and electronically. - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; 
expediting correction or adjustment; following up to ensure resolution.- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Norampac Lithotech, A Division Of Cascade Canada Ulc
    Prepress/Production Design Intern
    Norampac Lithotech, A Division Of Cascade Canada Ulc May 2014 - Aug 2014
    5910 Finch Avenue East, Toronto
    This role entailed supporting the print design/pre-press production process through the creation and editing of product packaging designs. Norampac - Lithotech provides innovative packaging solutions for the world's most trusted product brands. I worked along side the Prepress Manager and Lead Structural Designer to produce product packaging designs and I have effectively imposed jobs for products 
featured in retail stores throughout Canada and the United States such as Walmart, Target, Sears and Sobeys.- Created retail ready packaging solutions to help retailers improve their bottom line by increasing sales, improving brand visibility, and improving efficiency in storage and stocking.- Used technical and creative skills to developed new concepts and innovative ideas for 
presentations to customers.- Specializing in the softwares such as the Adobe Suite, Pandora and Prinergy, I delivered 
outstanding work under tight deadlines in a high pressure environment.
  • Ryerson Commerce Society
    Graphics Consultant
    Ryerson Commerce Society May 2013 - May 2014
    I was responsible for developing effective and cohesive professional branding to market the organization through online and print mediums. The Ryerson Commerce Society is a student-elected society 
representing an audience of over 8000 full-time undergraduate students attending the Ted Rogers School of Management at Ryerson University in Toronto, Ontario. I worked alongside the Vice President of Marketing to produce promotional material and I have successfully designed over 5 organizational 
campaigns. - Recruited by the Vice President of Marketing of the Ryerson Commerce Society to consult and organized design concepts for the student-elected society.- Specializing in the softwares Adobe Photoshop, Adobe Indesign, Adobe Illustrator and Microsoft, I developed a variety of campaign media and advertising. - Used marketing, production and design skills to effectively produce over 11 organizational 
campaigns featured across the Ted Rogers School of Management and Ryerson University.
  • Mcclung'S Magazine
    Art Director
    Mcclung'S Magazine Sep 2012 - Dec 2013
    Toronto, Canada Area
    I was responsible for managing a team of illustrators, graphic designers, writers and photographers to produce an award winning feminist magazine. The magazine is a bi-yearly publication to an audience of approximately 2,890 readers, with 750 printed issues in 12 different locations across the GTA. - Recruited by the McClung’s Editors in Chief to supervise and assist the publishing process of the bi-yearly magazine. - Used technical, creative and leadership skills to manage the production and publish 3 award winning issues. - Performed 360 Degree Marketing by leveraging and combining all media to promote the 
magazine as well as brand.
  • Simcoe Place Health Clinic
    Graphics/Marketing Consultant
    Simcoe Place Health Clinic Oct 2011 - Sep 2012
    Toronto, Canada Area
    This role entailed providing professional marketing advice and services to a multi-disciplinary health clinic offering comprehensive and integrated care. Within the marketing department, we co-developed 
marketing plans, promotional material and implemented social media tools to an audience of over 200,000 business-day commuters within the downtown GTA. I also achieved 5 successful promotional awareness campaigns. - Used communication and technical shills to create multimedia productions advertising the clinic.- Asked to develop and design 5 promotional awareness campaigns displayed in 9 different 
locations within the GTA. - Communicated end-use applications and specifications with print vendors to produce clinic advertisements.

Jannis Morgan Education Details

Frequently Asked Questions about Jannis Morgan

What company does Jannis Morgan work for?

Jannis Morgan works for Optima Communications International

What is Jannis Morgan's role at the current company?

Jannis Morgan's current role is Customer Service Supervisor and Team Leader.

What schools did Jannis Morgan attend?

Jannis Morgan attended Ryerson University, University Of Toronto, Durham College, University Of Toronto.

Who are Jannis Morgan's colleagues?

Jannis Morgan's colleagues are Oluwayomi Ashaolu, Martin Girouard, Sarita S., Raissa Ngana, Vani Chopra, Omnia Elsayed, Jenny Batscos-Kerr.

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