Janny Mach Email & Phone Number

East Lansing, Michigan, United States

- Support and enhance the commercial activities for GLCT’s crystalline diamond products.- Manage Customer Relationship internal data using Salesforce to guide customers down the sales pipeline- Provide Customer Service

East Lansing, Michigan, United States

- Redefine GLCT's public image communication channels on social media and press releases, generate 20% increase of leads from online inquiries- Managing GLCT's online profile and presence by designing public-release materials including physical and digital graphics, and videos, led to an increase of GLCT's involvement in the High-Power Technology space. - Develop GLCT's brand and brand awareness by conducting SEO research

East Lansing, Michigan, United States

- Lead and Manage the Quality Management System and Internal Audit efforts- Working with accreted 3rd party to comply and maintain certification of ISO9001:2015- Design, conducted internal employee satisfaction research to improve upward and downward communication channels, resulting in an established corrective action system and implementation at 100% internal adoption. - Analyze and communicate internal information flow by designing management review dashboards

East Lansing, Michigan, United States

- Improve and review UI for Master level courses contents, setups, and layout for CXM@MSU- Consolidate raw qualitative data from program’s focus groups and interviews using Excel for upcoming required courses, program’s podcasts, and marketing campaigns.- Redesign and manage the CXM department's seasonal conferences website UX and SEO gaining a 40% increase in auditing score and 20% of attendees for the conference through the web.- Design and implement monthly employee satisfaction review to construct a new upward feedback system within the CXM department.- Manage email communication with internal staff and external event invitees daily to ensure smooth preparations and operations for seasonal and monthly events using Outlook 365, Mural and Zoom.- Organize meeting minutes, agendas, and MSU's CXM department's folders and files to ensure a linear flow of internal communication using Microsoft Office Tools and Google Suite.- Review, edit, and publish weekly podcasts using Transistor for CX leaders within the industry at MSU.

East Lansing

- Advise organizational operations and planning- Expanding connection between organizations and communities at MSU and East Lansing- Provide professional and leadership training for members- Represent and establish the Vietnamese community resources and influence at MSU

Indiana, United States

- Assembled and Reported insights from research to executive boards that influenced changes to modify software’s functions, increasing 7% of new subscribers to company’s service.- Coordinate and mediate monthly online focus groups on user experience in groups of 4 to get raw qualitative and quantitative data from company’s online community research.- Strategize and execute a 6-month online campaign by using Google Analytics and Google Ads resulting in 23% increase of conversion for organization’s website and Facebook in 3 months of operation.

East Lansing, Michigan, United States

o First generation E-board member of the new student-led organization since 2020o Recognized a cultural gap at MSU and contributed to the entrepreneur a profitable organization that has established International Vietnamese student’s presence at MSU.o Monitor social media trends to brainstorm new social media campaigns and schedule posts for social media channels (Instagram, Facebook, LinkedIn)o Manage all activities internally and externally of the organization including partnerships with affiliates, profitable plan strategy, Social media marketing, events strategy

East Lansing, Michigan, United States

● Moderated weekly remote events through Zoom by accommodating guest speakers professionally and promoting relevant topics to students on a weekly basis with other ambassadors.● Communicated the benefits of events to 10 – 20 students per week by connecting with them daily over WhatsApp, Instagram, Messenger, and phone number; raised online events attendant from 50% to 75%.● Independently managed relationships between students and the career center through email marketing and professional follow-ups 3 times per week through social media apps; increase returning attendees by 20%.

Ho Chi Minh City, Vietnam

- Collaborated in teams to work closely with current tiles distributors from China to import products to Vietnam in changes of policies during COVID, ensuring the progress of new model homes and product launches go as planned.- Moderated online meetings and virtual tours to support the evaluation of new importing products and reports to headquarters in Vietnam.- Design and deliver sales campaigns for new products from China entering Vietnam

Belton, Missouri, United States

● Collaborated with a team of 4 interns from different countries and professional staff to create meaningful content to post on Instagram and Facebook; generate 8% of total new leads for the organization. ● Reconstructed the brand personality for Global FC social media page; become more consistent with content type, looks and theme on social media feed.● Developed strategic 3 months posting schedule for social media page based on seasonal goals and analyze results using Instagram insights and Google keyword planner; increase engagement by 70%

East Lansing, Michigan, United States

- Participate in all significant organizational decision-making discussions. - Construct, update, and optimize VCU's online database- Organize VCU's meetings and internal communication systems - Record and track VCU's external events- Operate and represent VCU voice through the organization's email to maintain connections with external parties- Lead VCU's small online project (Word of the Week)

Master Of Science - Ms, Marketing Research And Analytics

Bachelor Of Arts, Marketing, Marketing/Marketing Management, Digital Marketing, Analytics Advertising, Graduated

Activities and Societies: Vietnamese Culture Union Student Voice for Prevention Initiative - APIDA RepA curious learner! I always seek.