• Implemented and configured Cora PPM software to meet the complex needs of enterprise clients.• Customised Cora PPM solutions to align with client-specific requirements and business processes.• Provided daily support and guidance to clients, clarifying requirements and addressing PPM-related inquiries.• Delivered comprehensive on-site and off-site training on Cora PPM features and implemented solutions.• Effectively analysed and resolved client-reported defects, ensuring system stability and performance.

Deliver IT/Telecom consultancy services and daily customer as well as pre-sales support in various European and Asian countries to aid in achieving business objectives.Reduce revenue loss and ensure seamless operations by implementing, maintaining and providing daily customer support for roaming data exchange and risk management solutions at EMEA mobile operators. Conduct training sessions for staff on roaming topics (TAP, NRTRDE, and GSMA roaming regulations).

Deliver IT/Telecom consultancy services and daily customer as well as pre-sales support in various European and Asian countries to aid in achieving business objectives.Reduce revenue loss and ensure seamless operations by implementing, maintaining and providing daily customer support for roaming data exchange and risk management solutions at EMEA mobile operators. Conduct training sessions for staff on roaming topics (TAP, NRTRDE, and GSMA roaming regulations).

Deliver IT/Telecom consultancy services and daily customer as well as pre-sales support in various European and Asian countries to aid in achieving business objectives.Reduce revenue loss and ensure seamless operations by implementing, maintaining and providing daily customer support for roaming data exchange and risk management solutions at EMEA mobile operators. Conduct training sessions for staff on roaming topics (TAP, NRTRDE, and GSMA roaming regulations). Assure unhindered operations by leading TADIG testing process and validating IREG/TADIG test results.Typical tasks and responsibilities:Implementing roaming data exchange solutions and providing various roaming related services at mobile operators• pre-sales support of selling the solution• on-site consultancy to clarify all requirements for smooth project delivery during the project• on-site deployment of the system• conducting on-site training about roaming topics• providing daily customer support for effectively solving any operational problems

providing professional support for the sales team in selling CDR processing and roaming data exchange systems, telephone and e-mail communication in English, traveling abroad (conferences, exhibitions, sales visits at prospects) in the following countries: Czech Republic, Great Britain, Egypt, Russia, Austria, China, Bosnia and Herzegovina participation in the work of the working groups (TADIG, BARG) of the GSM Association, maintaining up-to-date knowledge of the relevant GSMA regulations and applying it in the daily workdeployment and integration of CDR processing and roaming data exchange systems, conducting trainings, workshops and providing consultancy services (Canada, Slovakia, Brazil, Jordan, Germany, Egypt, Russia, Sweden, China, Netherlands)providing customer support for CDR processing and roaming data exchange systems, receiving, solving/managing and answering support requests, related communication with the customers (primarily in English)preparing sales offers and tender documentspreparing bug fixes, maintenance releases and minor upgrades for Allround solutions (CeDaR: Visual Basic, Oracle SQL, PL/SQL; roaming solutions: Oracle SQL, PL/SQL)

development of CDR processing and roaming data exchange systemsproject managment: leading of development projects of roaming data exchange systemsdeveloper, senior developer: developing source code generation system integrated with a CASE tool, development of GUI (in Visual Basic) and database (Oracle SQL, PL/SQL)system designer: using CASE tool