Janos Sung Email & Phone Number

Atlanta, Georgia, United States

➢ Management of managed services portfolio, oversight for 40 clients and $10M in recurring revenue, and multiple direct reports.Role includes responsibilities in pricing contracts of managed services and sales presentation to clients. Serves as primary point of contact for managed services escalations.➢ Develops process improvements for best practices in MS including, customer communications/relations, standardizing documents and procedures, delivery of solutions, coordinating future adoption release cycles, and customer satisfaction.➢ Responsible for talent retention and growth opportunities. Plan and organize client transition process and communication.➢ Roles in forging cross functional relationships with product support, development, PS and sales to create synergy between all areas of the organization.

Atlanta, Georgia, United States

➢ Managing Solutions and Client relations of $1.4M under managed services portfolio. Customer survey response: 4.93/5.➢ Conducted client sales presentation, strategy on adoption roll out, operations for delivery, solutioning cloud feature adoption, working in conjunction with support and services operations.➢ Developed and introduced of ‘Digital Content Portal’ in Salesforce where clients can view and update roadmap in real time, adds to conformity of services provided by MS, measured through Lean Six Sigma improvements.➢ Participation in interdepartmental relationships – Support desk triage, cloud operations’ change management strategy, new product testing and release, PS Consultant mentor.

Greater Atlanta Area

➢ Software implementer from solution design build, test and to go-live and support for large fortune 50 utilities 12+ implementations.➢ Solutions Lead for Duke Energy (NC) and Southern Company (GA). Led data planning and integration efforts for mergers and acquisitions. Developed custom solutions for government compliance resulted in $200k savings and 200 working hours per year.➢ Collaborated with internal Product development team to help create data structure of cloud based online BI platform for data analysis. New cloud product helps clients analyze trend and forecasting data fully integrated with the software.➢ Created process standards intradepartmental, organizing efforts of source code tracking, information repositories, testing scripts.➢ Presenter at annual company user conference (400 average attendees), educating best practices in using software as well as promoting industry standards in local and state compliance.

Greater Atlanta Area

PowerPlan is a software company that provides on-premise or cloud solutions for medium to large asset intensive clients. The asset management suite offers flexibility and transparency to finances in all aspects including but not limited to: Plant Accounting, Budget & Forecasting, Regulatory Compliance, Income and Property Tax, and various managed services. PowerPlan's platform can be integrated and configured to any clients needs and specifications. Software Implementer & Solution Design - Design-Build-Test-Support Implementation for various clients 10+ (ONEOK, Duke Energy, Nextera, KCPL, Charter Communications, Southern Company, ETC)- Technical & functional evaluation of Client acquisitions and mergers - Enhancing work process for client SaaS Cloud Implementation/Integration- Creating in-house online BI platform and data structure with Birst Technologies. - Consultation of various PowerPlan Software usage, implementation, and managed services- Source Code management & building/writing scripts. Working with SQL tools, SQl developer, PowerBuilder, Toad, SVN Source Tracking. - Testing and defect tracking and resolutions promoting efficiency and quick response time and solutions.- Improving company synergies utilizing Atlassian Tools (Confluence, Jira, BitBucket)

Atlanta, Georgia, United States

International Air FreightUPS International Air Freight Forwarding – Reducing UPS Freight Forwarding $2.7B dollar annual expense using data mining and data manipulation techniques; mainly focused on internal in-house consulting for UPS Air, Ocean, Rail, and Capital.➢ Lead solutions architect analyzing expense reduction for International Air Freight using SQL data mining and data management skills –Asia & Latin America region; resulted in $2.1M savings annually through alternative routing scenarios (2015).➢ Worked with UPS industrial engineers to produce SQL based compliance reporting system for Ocean transportation. 7 Month effortproduced $400K on-going savings and aligned costs to market value and improved pricing at competitive rates.➢ Collaborated with UPS Marketing and Ernest Young Consulting to analyze customer experience from data analytics perspective.➢ Provided forecasting and market data support for Amazon Inc.’s Holiday peak season planning period in Phoenix, AZ (Dec 2015).

Atlanta, Georgia, United States

Under UPS Supply Chain Solutions, the Enterprise Network planning Department supplements a variety of services: Customer Network Design Solutions, 3PL Solutions, Network Integration, Transportation Analytics, Carrier Relations, and Network Support. Currently provide specialized outsource supply chain needs, integrating multiple facets of IT, warehousing, and transportation structures. Customer base covers a variety of industries from food service to retail and automotive parts etc.2014 - HighlightsLead Account Engineer for $120M dollar contract for American Honda Motors.- Analyze inefficiencies within Honda's supply chain to address them in constantly improving service and providing multiple cost savings measures.- Contract renewal process ($120M dollars)- Conduct Quarterly Business reviews of finance, operations, and sustainability efforts. Maintains professional business relations and shows ability to converse in a efficient and skillful manner.

Atlanta, Georgia, United States

United Parcel Service is a global leader in transportation solutions. UPS Supply Chain Solutions focuses on customers' Supply Chain needs which include various types of services from warehousing and IT needs to 3rd party logistics and transportation. Within SCS, the United Parcel Truck Load (UPTL) Division supports up to 500$ million in dedicated contract transportation with specialized solutions and high quality service. Highlights 20121. Handled and completed 13 Solutions as the leading Logistics Analyst, collaboratively working with 30+ team members. 2. Developed professional client relations by implementing transportation solution that covered over 70 dealerships across the United States.3. Successfully added 26M dollars to UPS SCS business plan for 2012, Chiquita, Mazda, Phoenix Metals, Cox Communications to total revenue added to UPS Transportation Solutions.Highlights 20111. Managed and completed 14M dollars transportation solution for Chiquita International (6 month Project).2. Improved group productivity by allocating historical data to create an intensive access database for quick enterprise pricing3. Reduced overall process downtime through creating an IT modeler that efficiently batch rates multiple LTL and TL shipments to improve scenarios for warehouse distribution. 4. Worked with multiple branches IT department implementing various technologies (Scanners, RFID, etc) to further increase service level for each solution.

Greater Atlanta Area

Georgia Institute of Technology covers a enormous area for research in all engineering aspects. I worked along side with colleagues and and students within the university to implement technology that will helps patients with motor function disabilities to control and preform basic computer tasks. This technology included moving eyes and the head in order to click and move a mouse on a computer screen. My role and responsibilities included assisting the setup of such technology and collect and verify data that was recorded. Over a 4 month time there are considerable advances and overall collective and engaging experience.