Jan Romano Email & Phone Number

Design customized trainings, FAQ’s, Q&As and user guides for our Workplace Reservation System, UnityPlus, Central Voter Registration System, and SharePoint services

Community Ed & Corporate EdCourses: Customer Service, Word, Excel, PowerPoint, Access

Microsoft Office InstructorSocial Media TrainerHands on and virtual training environments

Charlestown, Ma

Worked with Teachers to determine their creditable service and retirement benefitsWalk In one on one Retirement Counseling

Woburn, Ma 01801

Skilled customer focused and service oriented Trainer with expertise in hands-on adult learning. Confidently delivers engaging and practical training to the public in Microsoft Office and in the effective use of social media and internet job search tools. Continually achieved a high customer satisfaction rating in an expert knowledge base and in a motivational and enthusiastic teaching style. Proven ability to inspire adult learners of all skill levels through exceptional written and spoken communication skills. Provided a results-driven classroom environment teaching employment readiness skills and computer skills which produced confidently trained and skilled adult learners who were ready to go back in the workforce. • Designed, developed and instruct a 4-week Microsoft Office Specialist Course which includes Word, PowerPoint, Excel, Access and Outlook 2016 • Created and facilitate a 20-hour Customer Service course• Designed and instruct Social Media classes for job seekers; including LinkedIn, Advanced LinkedIn, and Twitter • Designed and instruct classes in the use of Google Docs• Teach hands-on classroom training on QuickBooks Premier• Designed and instruct career workshops in job search techniques, Resume writing, skills assessment