Service Desk Team Lead
Current
Jul 2023 - Present
AeroLeads people directory · profile
Jansen Pedrosa Email & Phone Number
Service Desk Team Lead
at
Zendesk
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 71%
Current company
Role
Service Desk Team Lead
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Jansen Pedrosa? Overview
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Quick answer
Jansen Pedrosa is listed as Service Desk Team Lead at Zendesk, a with 4161 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Jansen Pedrosa.
Jansen Pedrosa previously worked as Global Helpdesk Team Lead at Mckinsey & Company and Global Helpdesk Early Tenure Coach at Mckinsey & Company.
Company email context
Email format at Zendesk
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Zendesk
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Profile bio
About Jansen Pedrosa
I have been in the Helpdesk and Technical Support team for more than a decade with extensive knowledge in Workstation technology (hardware and software), Network and Internet connection, Leadership and People Development. My skills in Customer Service and Technical support, IT Service Management and Team Performance Management, allowed me to create multiple initiatives to support the companies I have been with towards their overall goals and vision. I have an innate affinity towards trends in technology and being a people-person paved way for opportunities where I am able to contribute and share my knowledge and experience with the team.
Current workplace
Jansen Pedrosa's current company
Company context helps verify the profile and gives searchers a useful next step.
Zendesk
7 roles
Jansen Pedrosa work experience
A career timeline built from the work history available for this profile.
Global Helpdesk Team Lead
Dec 2013 - Dec 2022
Global Helpdesk Early Tenure Coach
Sep 2012 - Nov 2013
Global Helpdesk Specialist
Jul 2011 - Aug 2012
Tecnical Support Representative 2
Sutherland Global Services
Oct 2010 - Apr 2011
Technical Customer Care
24/7 Customer Philippines Inc.
Jun 2008 - Sep 2010
Technical Support Representative Level 2
Convergys
May 2004 - May 2008
Team & coworkers
Colleagues at Zendesk
Other employees you can reach at zendesk.com. View company contacts for 4161 employees →
YO
Yuki Oride
Colleague at ZendeskTokyo, Japan
View →
TS
Tara Smith
Colleague at ZendeskDublin, County Dublin, Ireland
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AS
Adam Stępień
Colleague at ZendeskCracow, Małopolskie, Poland
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EE
Erwin Elloso
Colleague at ZendeskManila, National Capital Region, Philippines
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EP
Eduardo Perez L.
Colleague at ZendeskMexico City Metropolitan Area, Mexico
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NP
Nicolas Point
Colleague at ZendeskBarcelona, Catalonia, Spain
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SK
Sydneye Kristie
Colleague at ZendeskCheyenne, Wyoming, United States
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TK
Tetyana Kernychna
Colleague at ZendeskCracow Metropolitan Area, Poland
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NM
Nicole Mendez
Colleague at ZendeskCalabarzon, Philippines
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KK
Kae Kurokawa
Colleague at ZendeskJapan
View →
Yuki Oride
Colleague at ZendeskTokyo, Japan
View →
TS
Tara Smith
Colleague at ZendeskDublin, County Dublin, Ireland
View →
AS
Adam Stępień
Colleague at ZendeskCracow, Małopolskie, Poland
View →
EE
Erwin Elloso
Colleague at ZendeskManila, National Capital Region, Philippines
View →
EP
Eduardo Perez L.
Colleague at ZendeskMexico City Metropolitan Area, Mexico
View →
NP
Nicolas Point
Colleague at ZendeskBarcelona, Catalonia, Spain
View →
SK
Sydneye Kristie
Colleague at ZendeskCheyenne, Wyoming, United States
View →
TK
Tetyana Kernychna
Colleague at ZendeskCracow Metropolitan Area, Poland
View →
NM
Nicole Mendez
Colleague at ZendeskCalabarzon, Philippines
View →
KK
Kae Kurokawa
Colleague at ZendeskJapan
View →
FAQ
Frequently asked questions about Jansen Pedrosa
Quick answers generated from the profile data available on this page.
What company does Jansen Pedrosa work for?
Jansen Pedrosa works for Zendesk.
What is Jansen Pedrosa's role at Zendesk?
Jansen Pedrosa is listed as Service Desk Team Lead at Zendesk.
Where is Jansen Pedrosa based?
Jansen Pedrosa is based in Metro Manila, National Capital Region, Philippines while working with Zendesk.
What companies has Jansen Pedrosa worked for?
Jansen Pedrosa has worked for Zendesk, Mckinsey & Company, Sutherland Global Services, 24/7 Customer Philippines Inc., and Convergys.
Who are Jansen Pedrosa's colleagues at Zendesk?
Jansen Pedrosa's colleagues at Zendesk include Yuki Oride, Tara Smith, Adam Stępień, Erwin Elloso, and Eduardo Perez L..
How can I contact Jansen Pedrosa?
You can use AeroLeads to view verified contact signals for Jansen Pedrosa at Zendesk, including work email, phone, and LinkedIn data when available.
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