Head Of Business And Profession Development
Prague, The Capital, Czech Republic
- Leading a team whose responsibility was to deliver business training for the whole distribution network, covering the adaptation process of newcomers, ensuring the profession development of all the bank specialists, ensuring the process of internal expertise (experts share know-how with the concerned employees of the bank).- Creating training system (development paths), conceptions and individual trainings for employees, in cooperation with HR Business Partners and internal clients. - Main achievement: thanks to our business strategic programs the clients' satisfaction with KB relationship managers increased by 20%- Integrating of new technologies into employees training system (e-learnings, blended learnings, virtual classes…) - Creating system of obligatory certification (Pension reform + Mortgage / Consumer loan) from scratch. Generated saves 3 mil. Kč first year and 1 mil. Kč yearly thanks to implementing this solution.- Business responsible for new Learning management system implementation and other projects- Budget monitoring and allocating between departments- Setting up internal training rules and policies. Progressive improvement of processes and tools lead to ability to handle the raising requirements number with the same team.