Jan Smith Email & Phone Number

Toowoomba, Queensland, Australia

• Proactively solicited new business and acquired new customers across the designated territory (Clients included: AGRANA Fruit, Scarecrow Foods, Pixie Ice Cream, Breeze Balm, Trisco Foods, Sanitarium Foods, Back of Burke, Bevco and Crows Nest Soft Drinks) - grew customer base from 1 to 30 clients, an increase of 20+% per annum and sales volume by 40% within first 2 years in the position.• Generated new business and referrals through networking efforts; maintained major customer relationships through the provision of a high level of service and followed-up on customer satisfaction - ensured satisfaction with all aspects of products and services.• Key member of product development team – provided ongoing advice and support for the development of new food/beverage flavours and market trends.• Performed regular sales forecasting and competitive analyses to determine performance and service levels; and identified the need for any modifications and/or improvements.• Developed opportunities and innovative strategies to maximise growth and profitability through solutions selling and value adding.• Constantly reviewed the set territory to achieve optimum results; and managed, developed and monitored strategies to ensure continuous improvements.• Developed targeted business market by incorporating a persistent, yet innovative approach that enhanced visibility and forged strong alliances; and promoted the business’ brand.

Carrum Downs, Melbourne, Victoria

• Maintained regular contact with clients within an assigned territory; and achieved successful outcomes in expanding, developing and increasing the client base (Clients included: Nestle, Diageo, Flavour Makers and McCormick Foods).• Maintained a prospective customer support list for use as sales leads based on referrals and cold calling – grew customer base by 10% per annum and consistently achieved performance indicators (KPI’s).• Generated new business and referrals through networking efforts; maintained major customers relationships through the provision of a high quality service and followed-up on customer satisfaction - ensured satisfaction with all aspects of products and services.• Performed monthly forecasting of sales budgets and competitive analyses to determine product performance levels and the need for any product improvements (ie. introduced new flavours and value adding).• Managed, developed and monitored corporate growth strategies to ensure continuous quality improvements and provided optimum solutions.• Fostered positive relationships and worked collaboratively with cross-functional teams including technical, procurement and manufacturing.• Coached and mentored new and junior technical and sales staff – focused on product knowledge and customer service techniques.• Constantly reviewed the territory to achieve optimum results; and developed innovative and successful sales/promotional strategies.• Developed targeted business market by incorporating a persistent, yet innovative approach that enhanced visibility and forged strong alliances.ACHIEVEMENTS:• Increased a client’s sales volume by 40% within 2 year timeframe by identifying and developing win-win solutions.

Certificate In Marketing

Year 10