Janssen Miraflor Email & Phone Number

Philippines

Procedure and Workflow Optimization:•Spearheaded the development, optimization, and documentation of procedures and workflows tailored to the unique needs of US-based property management companies and real estate brokerages.•Implemented systematic approaches to streamline property management processes, enhancing overall operational efficiency and reducing redundancies.•Identified opportunities to optimize interdepartmental handshakes.Software Integration and Optimization:•Identified and capitalized on opportunities to optimize the utilization of property management and real estate software platforms such as Appfolio, LeadSimple, Propertyware, Buildium, MLS, among others.•Leveraged advanced features and functionalities of software tools to automate tasks, streamline data management, and enhance reporting capabilities.Communication and Collaboration:•Demonstrated exceptional written and verbal English communication skills in effectively conveying complex ideas and concepts.•Collaborated closely with business executives and managers to identify key areas for business improvement, fostering a culture of continuous improvement and innovation.

Makati, National Capital Region, Philippines

• Responsible for the upkeep of seven commercial properties leased primarily by luxury automobile brands.• Introduced automation of back-end processes using Office 365 applications namely: SharePoint, Lists, Excel, Access, PowerApps, and Power Automate, which prevented the company from spending a considerable amount for a management software.• Responsible for the financial study for the proposed renovation project of a 4-story building. Provided assessments and recommendations to the management which ultimately resulted to the approval of the project.• Responsible for setting up a start-up property management company by providing templates for contracts, processes, policies, official correspondences, and budget forecasts.• Managed a team of organic and outsourced personnel responsible for attending to requests related to the upkeep of the building and the tenant’s leased area.

• Assigned to handle three properties over the course of my employment to address issues unique to each location.• Coordinated the implementation of repairs, maintenance, and renovation works to the engineering department or third party contractors.• Prepared and administered contracts for provision of property services, such as preventive maintenance of equipment, janitorial, and security services.• Managed front of house and back of house operations, facilities, and equipment • Implemented merchandise sales targets and managed monthly operational budget • Prepared yearly operational budget and income projection • Coordinated with third party suppliers for billing and procurement • Handled tenant and customer complaints.

• Liaised between tenants and mall management regarding requests or complaints.• Prepared reports, memos, and other forms of formal correspondences.• Created a data entry user form using MS Excel and Visual Basic which sped up report creation and data analysis.• Prepared and administered contracts for provision of property services, such as preventive maintenance of equipment, janitorial, and security services.• Managed front of house and back of house operations, facilities, and equipment • Managed 25 personnel at most, composed of organic and outsourced personnel.• Implemented merchandise sales targets and managed monthly operational budget • Prepared yearly operational budget and income projection • Coordinated with third party suppliers for billing and procurement• Coordinated the implementation of repairs, maintenance, and renovation works to the engineering department or third-party contractors.• Handled tenant and customer complaints.

Pasay City

• Assessed the viability of raw commercial spaces as the location of a small-scale shopping center based on proximity to establishments, residential areas, and demographics • Conducted site visits to properties for potential acquisition to assess immediate surroundings and actual condition of the property.• Prepared and presented reports on properties for potential acquisition to management

Taguig City

1. Provided assistance to the Tenant Relations Officer (TRO) in carrying out the day-to-day tenant relations activities.2. Handled tenant complaints and requests on a daily basis and extended assistance when possible, or endorsed issue to the concerned officer/department.3. Monitored tenant complaints, requests and issues (e.g. water leaks in leased premises, construction deficiencies, pest control, etc.)4. Facilitated approval and notation of blueprints and perspectives of incoming tenants.5. Monitored and filed blueprints of all tenants of the mall.6. Drafted and released memos and circulars.7. Facilitated refund of construction bonds and security deposits of tenants once tenant construction standards of the mall are met.8. Assisted Tenant Relations Officer in conducting meetings, orientations and seminars.9. Prepared periodic reports reflecting tenant status and progress of sales.

Taguig City

1. Provided assistance to the Building Administration Officer (BAO) in carrying out the day-to-day building administration activities.2. Assisted the BAO in following up maintenance services and repairs as needed by the mall.3. Monitored work progress per schedule of contracted out jobs.4. Prepared periodic reports.5. In the absence of the BAO, conducted visual inspection of the mall and reported findings to the management.6. Billed tenants of the mall with respective charges depending on their scope of work and maintenance requests.7. Coordinated with the contractors and suppliers of the mall and facilitated payment for their services.8. Coordinated with the insurance provider regarding claims on bodily injury, accidental damages to the mall, and third party damages, and provided required documentation to process claims.9. Safekeep and monitored supply and consumption of office supplies, tools and equipment maintained by the department.10. Conducted monthly meter readings of all tenants of the mall to facilitate billing of consumption.11. Assisted the mall management in providing security control and safety measures to the mall, employees, tenants, and customers.

Post Graduate Diploma In Management, Business Administration And Management, General

Bachelor Of Science (B.S.), Food Service And Institutional Management