Jan is the current CEO and Founder of Goldkey Technologies PTY Ltd. A company providing Business consulting, Start-up Consulting, Project management, Software development, Software as a Service and Digital Marketing services for 5 years. He has been in the IT, Banking and Software product house space for over 20 years and brings a wealth of skill and knowledge. He is seasoned in ITIL and experienced in process design, transition planning/implementation, IT outsourcing management, contract negotiations, Tenders, Call centre management, IT Support Management and Client Service Delivery Management. Jan featured in his career as key stakeholder managing or leading big projects and implementations.Jan combines high-level thinking skills with technical experience and innovation to make a real difference to any organizations bottom line and aspirations for future growth. His role at Perago FSE widened his scope in managed IT and Software development. He was leading as one of 2 Executives to the CEO at Perago FSE, a software development house, as Head of Operations and Client Services. His role included Service Management, Operational IT Management, Client IT Technical Support, PMO, Bid office and Product management and supporting and implementation of payment systems in 15 central banks across the world in Canada, Europe, Nordics, New Zealand and Africa. Jan is a strong leader, innovator and lean management challenger. His focus and understanding of operations and business in general guides his strong strategic planning and execution in business. Jan has always provided value to the customers from his first role as an IT Helpdesk Manager at FNB up to his current role. He thrives in evaluating a process and reinventing it as evidenced during his tenure as FNB Merchant Services : Head of Servicing. Succeeding in implementing an effective and successful 6 Department Support- and managing centre consisting of; Client, Accounting, Config Management, Q&A and Escalation, Vendor Management, Technical - Support (with 3 tier level support.His focus in identifying opportunities in business, product design/development, client needs analysis and tenders, making him successful in achieving high standard goals and objectives, celebrated with success in business growth.From a personal perspective, Jan believes in building valuable relationships and developing leaders within the organization and has empowered his team to lead from the front. He brings in charisma and clarity to diffuse complex situations.