Jan Sullins Email & Phone Number

Consultant At Toyota Motor North America

Scrum Master / IT Project Manager● Scrum Master and acting Product Owner for software DevOps Scrum team (AWS, .net, DevOps)● Servant Leader for Scrum team supporting the Materials Engineering department at Toyota’sResearch and Development facility (R&D)● Lead Sprint Retrospective, Refinement, and Planning sessions for an 8 person world-widedevelopment team● Consult with business users to develop backlog, prioritize of backlog, manage timeline anddeliverables, report… Show more Scrum Master / IT Project Manager● Scrum Master and acting Product Owner for software DevOps Scrum team (AWS, .net, DevOps)● Servant Leader for Scrum team supporting the Materials Engineering department at Toyota’sResearch and Development facility (R&D)● Lead Sprint Retrospective, Refinement, and Planning sessions for an 8 person world-widedevelopment team● Consult with business users to develop backlog, prioritize of backlog, manage timeline anddeliverables, report out to management on velocity/progress of team● Scrum Coach to developers, Scrum Masters and Product Owners through my division● Consult on the escalation of on-site operations issues at Michigan R&D facilities● Manage the annual software renewal schedule and IT budget for R&D Show less

Toyota Motor North America R&D

Scrum Master / Site Operations Lead• Servant Leader for Site Ops team supporting Powertrain, Vehicle Performance, and Vehicle Evaluation• Assign incident and request tickets, project tasks, and ad-hoc work• Manage staff schedules and coordinate tasks and activities with technical and help desk teams• Lead cross-training activities between site operations teams• Conduct daily stand-ups and other Scrum events with site ops team, working to improve efficiencies, streamline… Show more Scrum Master / Site Operations Lead• Servant Leader for Site Ops team supporting Powertrain, Vehicle Performance, and Vehicle Evaluation• Assign incident and request tickets, project tasks, and ad-hoc work• Manage staff schedules and coordinate tasks and activities with technical and help desk teams• Lead cross-training activities between site operations teams• Conduct daily stand-ups and other Scrum events with site ops team, working to improve efficiencies, streamline processes, and identify and prioritize tasks• Lead cost-savings initiatives such as the elimination of unused mobile devices, saving $100K+ annually• Develop and maintain Visual Task Kanban boards for all incoming requests and incidents• Manage onsite inventory including receiving and storing assets, purchasing & managing asset database• Conduct customer relations activities including college and Japanese staff onboarding, coordinating events, meetings, and training, resolving HR related IT issues, and sending outage alertsScrum Master / IT Project Manager• Deep understanding of Agile and Lean principles, Scrum, and Kanban• 3+ years experience in Software Development and Agile engineering practices• Servant-leader for software dev/ops team• Coach/Mentor for the Development Team and Product Owner• Facilitator of all Scrum Events and Product Backlog refinement• Proven experience in Change Management facilitation and in engaging multiple teams and roles within and across organizations• Track “yesterday’s weather” statistics and KPIs to increase velocity and motivate the team• Experienced in Atlassian tools (Confluence, Jira, Bit-Bucket, Zephyr) and Power BI• Facilitator and coach for Scrum Master “Quality Circle” Show less

Ann Arbor, Mi

Operations Support Administrator, Information Technology (07/10 –10/11)• Performed emergency support and re-imaging of remote registers and customer facing kiosks• System Administrator for EIQ to insure PCI compliance• AD admin for two Windows 2003 active directory forests containing three domains and over 40,000 user, computer, or group objects• Visual Basic scripting, HTML, DOS• QA tester in IT Lab for all store systems and eReaders• Managed daily exceptions list of pc… Show more Operations Support Administrator, Information Technology (07/10 –10/11)• Performed emergency support and re-imaging of remote registers and customer facing kiosks• System Administrator for EIQ to insure PCI compliance• AD admin for two Windows 2003 active directory forests containing three domains and over 40,000 user, computer, or group objects• Visual Basic scripting, HTML, DOS• QA tester in IT Lab for all store systems and eReaders• Managed daily exceptions list of pc and laptop systems with failed Altiris and McAfee software services• Performed the installation of Altiris and McAfee agent software on corporate and store systems• Ran daily, weekly, and monthly IT remedy incident, service desk call activity, and remedy service requests reports and distribute to appropriate groups• Performed diagnostics/troubleshooting of systems at Borders stores and the corporate office• Provided input to management on project status and problem issues• Created and document standards and procedures for store and corporate client support• Created and maintained the Support Operations knowledge database Show less

Bachelor Of Music, Violin Performance

Activities and Societies: Honors String Quartet Beta Sigma Chapter of Pi Kappa Lamba Paul Makanowitzky Scholarship Recipient

Liberal Arts

Activities and Societies: Marygrove Chorale tour to Ireland/Wales, Honors Trio

Liberal Arts

Activities and Societies: Marygrove Chorale, Honors Trio

Telecom