William J Gonzalez T Email & Phone Number

Town Of Strathmore

• Ensure Helpdesk tickets are addressed in a timely manner• Perform troubleshooting of tier 1-2 technical issues for business application and IT infrastructure.• Maintain and update desktop, laptop, and mobility inventory• Ongoing implementation and documentation of business initiatives and projects• Provision and management of accounts within O365, Windows AD, Azure, databases, phones and security systems• Create and maintain IT documentation and reference materials•… Show more • Ensure Helpdesk tickets are addressed in a timely manner• Perform troubleshooting of tier 1-2 technical issues for business application and IT infrastructure.• Maintain and update desktop, laptop, and mobility inventory• Ongoing implementation and documentation of business initiatives and projects• Provision and management of accounts within O365, Windows AD, Azure, databases, phones and security systems• Create and maintain IT documentation and reference materials• Communicate and recommend improvements to technology to continuously improve data integrity, business operational, and cyber/physical security• Troubleshooting a wide variety of computer software and hardware problems and implementing standard configurations• Other IT related duties as assigned Show less

Chestermere

• Technical coordination of Council meetings and technical support for the Mayor, Council, and CAO.• On-site technical support for City Hall, Fire Hall and Public Works facilities.• Setup, onboarding, and training of new users with on-going support and advisory services.• Off-boarding of users in AD, security systems, licenses and backups for departing staff. • Maintaining strict confidentiality and security of sensitive information to protect the organization.• Continuous… Show more • Technical coordination of Council meetings and technical support for the Mayor, Council, and CAO.• On-site technical support for City Hall, Fire Hall and Public Works facilities.• Setup, onboarding, and training of new users with on-going support and advisory services.• Off-boarding of users in AD, security systems, licenses and backups for departing staff. • Maintaining strict confidentiality and security of sensitive information to protect the organization.• Continuous training, coaching, advising and support for new IT staff.• Installing, configuring and updating network hardware and software. • Identifying and planning for future hardware, software and communication system needs.• Providing exceptional customer service and maintaining consistent records in the Helpdesk System.• Deploying and updating Windows 10 Pro – WDS Server. • Testing of Windows 11 for new devices.• Administration of Active Directory and Office 365• Flexible in my work schedule to accommodate the needs of the organization. Show less

Calgary, Canada Area

- I am working for Tecbound Technology LTD on call and giving technical support at different kind of companies.- Configuration and connection of Windows 10 in LAN.- Configuration and connection of printers in LAN.

Calgary, Canada Area

• Responsible for moving and deliveries – residential and commercial.• Commited to ensuring customer satisfaction while consistently exceeding expectations. • Adaptability in different job conditions and different clients as well.

Calgary, Canada Area

• Responsible for regular office cleaning.• Worked harmoniously, communicated openly and built and maintained relationships with co-workers.• Evaluated and accepted responsibilities given by employer.• Adjusted work schedule and shared tasks with co-workers during busy periods.

Bogota - Colombia

• Responsible for the IT customer service activities with strict SLA’s. • Supported more than 250 internal customers across the company and provided trouble shooting over the phone and in person. • Daily responsibilities included Windows 7 and Linux installation, configuration of work stations in the Intranet, network equipment maintenance, software upgrades including accounting programs and anti-virus applications. • Executed weekly and monthly backups for the main… Show more • Responsible for the IT customer service activities with strict SLA’s. • Supported more than 250 internal customers across the company and provided trouble shooting over the phone and in person. • Daily responsibilities included Windows 7 and Linux installation, configuration of work stations in the Intranet, network equipment maintenance, software upgrades including accounting programs and anti-virus applications. • Executed weekly and monthly backups for the main server.• Manage and configure communication systems including Local Area Network switches and routers.• Installed and configured Avaya phones. While working for this company I obtained 100% score in customer rating in all categories including communication skills, listening skills, problem solving and politeness (as determined by external auditors). Show less

Bogotá D.C. Area, Colombia

• Responsible for the head-office’s database. • Upgraded product list, prices and weekly promotions. • Prepared presentations that facilitated managerial decisions.• Provided support and ongoing help to franchisees. During my employment with the company, customer satisfaction remained at 98%, surpassing previous records.

Network Security Technician, Computer Systems Networking And Telecommunications, January 29, 2018 - January 4, 2019

Project Management Specialist In Engineering, Computer Engineering, 2009

Bachelor Degree Of Computer Engineer, Computer Engineering, Bachelor Degree

Computer And Information Systems Security/Information Assurance

Esl Program, Level 7