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William J Gonzalez T Email & Phone Number

Information Technology (IT) Help Desk Technician at Town of Strathmore at Town of Strathmore
Location: Calgary, Alberta, Canada 7 work roles 5 schools
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Current company
Town of Strathmore
Role
Information Technology (IT) Help Desk Technician at Town of Strathmore
Location
Calgary, Alberta, Canada
Company size
76 employees

Who is William J Gonzalez T? Overview

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Quick answer

William J Gonzalez T is listed as Information Technology (IT) Help Desk Technician at Town of Strathmore at Town of Strathmore, a company with 76 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for William J Gonzalez T.

William J Gonzalez T previously worked as IT Technician at Town Of Strathmore and Information Technology (IT) Help Desk Technician at City Of Chestermere. William J Gonzalez T holds Network Security Technician, Computer Systems Networking And Telecommunications, January 29, 2018 - January 4, 2019 from Robertson College.

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Email format at Town of Strathmore

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Town of Strathmore

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Profile bio

About William J Gonzalez T

• Dedicated professional with a strong focus on solutions, who takes great pride in making computers function well for people.• 10+ years of experience as a security analyst and operations engineer with a proven track record of handling IT activities and Client/Server tech support for small to medium sized businesses. • Three years of IT experience with the City of Chestermere and deep familiarity with Chestermere’s technical work environment, organization, culture and values.• Communicates effectively with technical and non-technical staff, achieving great customer satisfaction scores. Always demonstrates a positive attitude in the workplace.• Experienced in technical call center operations, in-person and phone support providing prompt diagnosis and resolution of software and hardware issues, and recording all necessary documentation for the resolution and monitoring of issues. • Proficient in installation, configuration, maintenance and upgrades of a wide variety of software and operating systems for PCs and servers.• Advance expertise in Digital Certificate management, firewalls, Antivirus Tools (Trend Micro Security Agent, Symantec, etc.), and configuration of LANs, WANs, VPNs, Routers and TCP/IP.• Extensive knowledge of the MS Office Suite (Word, Excel, Outlook, Access, and PowerPoint).

Current workplace

William J Gonzalez T's current company

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Town of Strathmore
Town Of Strathmore
Information Technology (IT) Help Desk Technician at Town of Strathmore
strathmore, alberta, canada
Website
townofstrathmore.ca
Employees
76
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7 roles

William J Gonzalez T work experience

A career timeline built from the work history available for this profile.

It Technician

Current
Town Of Strathmore

Town Of Strathmore

  • Ensure Helpdesk tickets are addressed in a timely manner
  • Perform troubleshooting of tier 1-2 technical issues for business application and IT infrastructure.
  • Maintain and update desktop, laptop, and mobility inventory
  • Ongoing implementation and documentation of business initiatives and projects
  • Provision and management of accounts within O365, Windows AD, Azure, databases, phones and security systems
  • Create and maintain IT documentation and reference materials
Apr 2023 - Present

Information Technology (It) Help Desk Technician

City Of Chestermere

Chestermere

  • Technical coordination of Council meetings and technical support for the Mayor, Council, and CAO.
  • On-site technical support for City Hall, Fire Hall and Public Works facilities.
  • Setup, onboarding, and training of new users with on-going support and advisory services.
  • Off-boarding of users in AD, security systems, licenses and backups for departing staff.
  • Maintaining strict confidentiality and security of sensitive information to protect the organization.
  • Continuous… Show more
Jan 2019 - Apr 2023

It Support Technician

Tecbound Technology Ltd.

Calgary, Canada Area

- I am working for Tecbound Technology LTD on call and giving technical support at different kind of companies.- Configuration and connection of Windows 10 in LAN.- Configuration and connection of printers in LAN.

Dec 2017 - Jan 2019

Moving & Delivery

Andes Moving & Delivery

Calgary, Canada Area

  • Responsible for moving and deliveries – residential and commercial.
  • Commited to ensuring customer satisfaction while consistently exceeding expectations.
  • Adaptability in different job conditions and different clients as well.
Nov 2016 - Nov 2017

Cleaner

Alberta Motor Association

Calgary, Canada Area

  • Responsible for regular office cleaning.
  • Worked harmoniously, communicated openly and built and maintained relationships with co-workers.
  • Evaluated and accepted responsibilities given by employer.
  • Adjusted work schedule and shared tasks with co-workers during busy periods.
Aug 2013 - Aug 2016

Systems Field Service Representative I

Getronics

Bogota - Colombia

  • Responsible for the IT customer service activities with strict SLA’s.
  • Supported more than 250 internal customers across the company and provided trouble shooting over the phone and in person.
  • Daily responsibilities included Windows 7 and Linux installation, configuration of work stations in the Intranet, network equipment maintenance, software upgrades including accounting programs and anti-virus.
  • Executed weekly and monthly backups for the main… Show more
  • Executed weekly and monthly backups for the main server.
  • Manage and configure communication systems including Local Area Network switches and routers.
Jan 2009 - Oct 2011

Junior Information Systems Support Technician

Dominalco S.A.

Bogotá D.C. Area, Colombia

  • Responsible for the head-office’s database.
  • Upgraded product list, prices and weekly promotions.
  • Prepared presentations that facilitated managerial decisions.
  • Provided support and ongoing help to franchisees. During my employment with the company, customer satisfaction remained at 98%, surpassing previous records.
Jan 2006 - Dec 2008
Team & coworkers

Colleagues at Town of Strathmore

Other employees you can reach at townofstrathmore.ca. View company contacts for 76 employees →

MG Michelle Gibson Michelle Gibson Colleague at Town Of StrathmoreStrathmore, Alberta, Canada, Canada View → DT David T Sturgeon David T Sturgeon Colleague at Town Of StrathmoreCalgary, Alberta, Canada, Canada View → SG Scott Garnett Scott Garnett Colleague at Town Of StrathmoreStrathmore, Alberta, Canada, Canada View → TC Tracy Cullen Tracy Cullen Colleague at Town Of StrathmoreCalgary, Alberta, Canada, Canada View → JC Jeremy Congo Jeremy Congo Colleague at Town Of StrathmoreCalgary, Alberta, Canada, Canada View → MM Marcie Mansbridge Marcie Mansbridge Colleague at Town Of StrathmoreStrathmore, Alberta, Canada, Canada View → AU Andre U. Andre U. Colleague at Town Of StrathmoreCanada, Canada View → MB Mackenzie Bain Mackenzie Bain Colleague at Town Of StrathmoreGreater Calgary Metropolitan Area, Canada View → KS Kevin Scoble Kevin Scoble Colleague at Town Of StrathmoreStrathmore, Alberta, Canada, Canada View → EA Eric Alexander Eric Alexander Colleague at Town Of StrathmoreStrathmore, Alberta, Canada, Canada View →
5 education records

William J Gonzalez T education

Network Security Technician, Computer Systems Networking And Telecommunications, January 29, 2018 - January 4, 2019

Robertson College
FAQ

Frequently asked questions about William J Gonzalez T

Quick answers generated from the profile data available on this page.

What company does William J Gonzalez T work for?

William J Gonzalez T works for Town of Strathmore.

What is William J Gonzalez T's role at Town of Strathmore?

William J Gonzalez T is listed as Information Technology (IT) Help Desk Technician at Town of Strathmore at Town of Strathmore.

Where is William J Gonzalez T based?

William J Gonzalez T is based in Calgary, Alberta, Canada while working with Town of Strathmore.

What companies has William J Gonzalez T worked for?

William J Gonzalez T has worked for Town Of Strathmore, City Of Chestermere, Tecbound Technology Ltd., Andes Moving & Delivery, and Alberta Motor Association.

Who are William J Gonzalez T's colleagues at Town of Strathmore?

William J Gonzalez T's colleagues at Town of Strathmore include Michelle Gibson, David T Sturgeon, Scott Garnett, Tracy Cullen, and Jeremy Congo.

How can I contact William J Gonzalez T?

You can use AeroLeads to view verified contact signals for William J Gonzalez T at Town of Strathmore, including work email, phone, and LinkedIn data when available.

What schools did William J Gonzalez T attend?

William J Gonzalez T holds Network Security Technician, Computer Systems Networking And Telecommunications, January 29, 2018 - January 4, 2019 from Robertson College.

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