- Manages and maintains customer computer systems, including servers, network devices, and workstations.- Installs, configures, and upgrades hardware and software components to ensure optimal system performance.- Monitors system performance and identifies and resolves technical issues to minimize downtime and disruptions.- Implements security measures, including user access controls and data backups, to protect system integrity and prevent unauthorized access.- Assures regular system backups take place and performs data recovery when necessary.- Creates and manages user accounts and provides technical support to resolve user issues and ensure smooth system operation.- Implements and maintains system policies and procedures to ensure compliance with industry standards and regulations.- Collaborates with cross-functional teams to plan and execute system upgrades and migrations.- Automates routine tasks and develops scripts to improve system efficiency and productivity.- Performs system audits to identify vulnerabilities and implements necessary security patches and updates.- Documents system configurations, processes, and procedures to facilitate knowledge sharing and troubleshooting.- Provides training and technical guidance to end-users and other IT staff.- Stays abreast of emerging technologies and trends in systems administration.

- Manages and maintains customer computer systems, including servers, network devices, and workstations.- Installs, configures, and upgrades hardware and software components to ensure optimal system performance.- Monitors system performance and identifies and resolves technical issues to minimize downtime and disruptions.- Implements security measures, including user access controls and data backups, to protect system integrity and prevent unauthorized access.- Assures regular system backups take place and performs data recovery when necessary.- Creates and manages user accounts and provides technical support to resolve user issues and ensure smooth system operation.- Implements and maintains system policies and procedures to ensure compliance with industry standards and regulations.- Collaborates with cross-functional teams to plan and execute system upgrades and migrations.- Automates routine tasks and develops scripts to improve system efficiency and productivity.- Performs system audits to identify vulnerabilities and implements necessary security patches and updates.- Documents system configurations, processes, and procedures to facilitate knowledge sharing and troubleshooting.- Provides training and technical guidance to end-users and other IT staff.- Stays abreast of emerging technologies and trends in systems administration.

- Provide technical support and troubleshooting for hardware, software, and network issues to ensure smooth system operation.- Assist Tier 1 support team in resolving complex user problems and escalations.- Perform system monitoring and proactively identify and resolve potential issues to minimize downtime.- Administer user accounts, permissions, and access controls to ensure data security and integrity.- Install, configure, and maintain hardware and software components, including servers, workstations, and network devices.- Conduct system backups and perform data recovery when necessary to protect against data loss.- Collaborate with Tier 3 teams to implement system upgrades, migrations, and patch management.- Document system configurations, processes, and procedures to facilitate knowledge sharing and troubleshooting.- Maintain inventory of hardware and software assets and coordinate procurement and replacement activities.- Assist in managing and troubleshooting network infrastructure, including switches, routers, and firewalls.- Stay updated with emerging technologies and industry trends to provide recommendations for system improvements and optimizations.- Provide training and technical guidance to end-users and Tier 1 support team.- Participate in on-call rotations and respond to system emergencies outside of regular business hours.

- Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues.- Respond to help desk tickets as well as phone calls and resolve user problems in a timely manner to minimize downtime and disruptions.- Assist with user account management, including creating, modifying, and disabling user accounts.- Install, configure, and maintain hardware and software components, such as workstations and printers.- Perform basic network troubleshooting, including connectivity issues and resetting passwords.- Conduct system and software updates, ensuring patches and updates are applied to maintain system security and performance.- Assist with system backups and recovery processes to protect against data loss.- Document and maintain knowledge base articles and user guides for common technical issues and resolutions.- Collaborate with Tier 2 and Tier 3 teams to escalate and resolve complex technical problems.- Coordinate with vendors for equipment repairs and warranty claims.- Provide end-user training on basic system operations and best practices.- Monitor system performance and proactively identify potential issues to prevent disruptions.- Maintain an inventory of hardware and software assets and assist with procurement activities.

- Monitor computer networks for security issues and ensure strict compliance with all company policies.- Demonstrate consummate professionalism in investigating security/incidents.- Work with security team to perform tests and uncover network vulnerabilities.- Offer well-received recommendations on how to mitigate detected vulnerabilities to maintain a high-security standard, and expand professional expertise at every opportunity via learning on IT security trends and news.- Act as a resident specialist with Centurion MDR to track key organizations and governments to monitor network traffic; selected to train new interns on all relevant systems and processes.- Build productive, professional relationships with organizations and government employees to advocate for reliable and comprehensive improvements to security stances.

- Deliver the best possible operational support, streamlining various aspects of information systems, environmental admitting, and clerical functions, learning to notable enhancements in organizational coordination.- Completed computer entry and patient records as a subject matter expert with various software solutions.- Improved methods to process daily reports, assist all staff, and oversee large volumes of patient records with high accuracy, increasing workflow and reducing administrative errors.- Efficiently managed patient and visitor calls with a great degree of independence, quickly solving any problems while also maintaining detailed confidential patient data/charts under heavy workload.

- Consolidate data and produced insights surrounding capabilities, vulnerabilities, and optimal courses of action.- Gained mastery with many different GIS solutions (Arc Map, MFWS, Google Earth), and shortlisted for prestigious awards in preparing all-source intelligence products in high-stress environments.- Cited as a key contributor in establishing and maintaining systematic, cross-referenced intelligence records and files; worked with leadership to originate new standard administrative operating procedures.- Maintained consistent and up-to-date intelligence holdings in addition to managing the situation map.- Assembled and proofread intelligence reports, emphasizing superior quality outcomes at all times.