Troubleshooting Diagnose and troubleshoot technical issues, including desktop/laptop systems,printers, mobile devices, and network connectivity problems.Technical Support Provide hands-on support to end-users, resolving hardware, software, andnetwork issues promptly and effectively.System Administration Manage and administer IT systems, including user account management,email systems, and security configurations.Hardware and Software Installation: Install, configure, and upgrade computer hardware,peripherals, and software applications.Network Support Assist in managing local area networks (LANs), wide area networks (WANs), andother network infrastructure.Backup and Recovery Implement and monitor data backup and recovery procedures to ensure dataintegrity and availability.Configure and manage network protocols, including TCP/IP, DNS, DHCP, and HTTP.Documentation Maintain accurate documentation of IT systems, configurations, procedures, andtroubleshooting guides.Provide accurate and helpful information to customers about products or services, resolving issuesand answering questions.

• Troubleshooting: Diagnose and resolve technical issues such as hardware malfunctions, software issues, and networking problems.• Install, configure, support, and maintain all technology used by senior executives• Monitoring system performance and security• Ensure security of data, network access, and backup systems.• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• AD, DNS & DHCP support• handling networking, switches and router(CISCO Router)• Monitoring Google Workspace (GSuite), Bullten Web Hosting server• Handling, Internet Service Provider (Airtel), GajShield – Data Security Firewall, SME Internet Tata Teleservices

• Responding to technical support calls from end users of computers and software applications.• diagnosing and fixing network problems and hardware or software faults• managing backups of servers, in case of data loss• installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office• setting up and installing new computers, networks and software• setting up user accounts and profiles on the network• installing updates, known as patches, to software applications• Able to troubleshoot hardware and software• Able to test/maintain and repair the CCTV Camera, Printer, Desktop, Laptops etc.

Lecture (UG) BCA, LAW & B.A.LL.B Student, BCA-S101, Computer Fundamental, BCA-S303 Data Communications &Computer Networks, BCA-S502TCP/IP Programming, Programming Lab. LLB & B.A.LL.B –Soft Skill-II (Computer Course ) Paper-7, Preparation of Subject Material.

• Develop and implement operational strategies, policies, and procedures to drive business growth, efficiency, and profitability.• Oversee and manage day-to-day operations, ensuring alignment with company goals and objectives.• Identify and mitigate operational risks, ensuring compliance with regulatory requirements and company policies.• Manage crisis situations, such as supply chain disruptions or quality issues, and develop contingency plans to minimize impact.

• Managed around 500 to 1000 systems connected via LAN.• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Providing support, including procedural documentation and relevant reports• Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Used ION Launcher to start the secure connection and operation between client and their customer.• Used Biometric System integration for registering all new candidates entering the premises.• Configured each system with our customized IP Address as data should be transferred without interruption and was a bit Confidential.• Managed all data transfers between centers and the Mumbai head office after every EOD.• Creating buffer systems and backup support for any casualties or risks.• Arranging Mock sessions for each system device at least twice as any issue would cause major loss between client and customer