Januar Rizqy Email & Phone Number

Jakarta Selatan, Jakarta Raya, Indonesia

Jakarta Raya, Indonesia

Jakarta Raya, Indonesia

Area Dki Jakarta

- Consistently keeping the chat abandonment rate below 5% each month.- The accomplishment of maintaining a CSAT score between 80% and 90% consistently every month.- Successfully ensured that the waiting time for service remained under 5 minutes each month.- Providing weekly customer support reports gaining insights from various metrics for business development from the customer support team's perspective.- Monitoring team members' productivity to ensure alignment with KPI… Show more - Consistently keeping the chat abandonment rate below 5% each month.- The accomplishment of maintaining a CSAT score between 80% and 90% consistently every month.- Successfully ensured that the waiting time for service remained under 5 minutes each month.- Providing weekly customer support reports gaining insights from various metrics for business development from the customer support team's perspective.- Monitoring team members' productivity to ensure alignment with KPI achievement.- Evaluating QA agent results and providing insights for the development of each agent. Show less

Area Dki Jakarta

- Promoted to the position of Senior Staff after 7 months of joining the company.- Successfully maintained the chat response time below 3 minutes.- Consistently maintained the queuing time below 1 minute.- The accomplishment of maintaining an average QA score of 80 - 90 every month.- Performing procedures as a customer service agent to ensure the achievement of KPI targets.- Daily communication with customers to provide accurate information based on their specific… Show more - Promoted to the position of Senior Staff after 7 months of joining the company.- Successfully maintained the chat response time below 3 minutes.- Consistently maintained the queuing time below 1 minute.- The accomplishment of maintaining an average QA score of 80 - 90 every month.- Performing procedures as a customer service agent to ensure the achievement of KPI targets.- Daily communication with customers to provide accurate information based on their specific needs.- Conduct training for new joiners to quick adaptation to the customer service team's workflow and SOP. Show less

Jakarta, Indonesia

- Successfully handled 80 - 100 tickets within a day.- Successfully maintained the fraud transaction rate below 2% while serving as an agent.- Created content related to Japanese culture (anime, games, musicians, etc.) for social media posts to engage users and generate interest in the product.- Excellently managing and maintaining chat requests across various channels, demonstrating multitasking solid abilities, effective time management, and exceptional problem-solving skills.

Jl. Grand Boulevard, Bsd Gop Bsd City, Tangerang, 15345

- Successfully maintaining service time within a target of 2 minutes, ensuring efficient and prompt assistance to customers.- Demonstrating excellent engagement during consultations with customers, resulting in a high Customer Satisfaction (CSAT) score of 85% while serving as an agent.- Conducting a thorough analysis of user issues and providing effective support, leading to a high engagement support rate and a closing rate of 92% for tickets.- Excellently managing and maintaining… Show more - Successfully maintaining service time within a target of 2 minutes, ensuring efficient and prompt assistance to customers.- Demonstrating excellent engagement during consultations with customers, resulting in a high Customer Satisfaction (CSAT) score of 85% while serving as an agent.- Conducting a thorough analysis of user issues and providing effective support, leading to a high engagement support rate and a closing rate of 92% for tickets.- Excellently managing and maintaining chat requests across various channels, demonstrating strong multitasking abilities, effective time management, and exceptional problem-solving skills. Show less

​Pacific Century Place Floor 28, Scbd Lot 10 Jl Jend Sudirman Kav 52-53, Jakarta

Customer Service Leader :- Melakukan control (QC) terhadap perkerjaan team CS, baik dari incoming, live chat, email, chat grup (WA, LINE, Garena+).- Monitoring workload cyberindo, Airpay (PPOB), Ocha.- Proses sampling KPI.- Proses report daily yang dikerjakan sehari setelahnya (+1).- Diskusi internal / forum setiap 2 minggu sekali, terkait progress kinerja ataupun keluhan lainnya (issues).- Membantu follow masalah team Airpay (PPOB) terkait topup bank transfer tidak… Show more Customer Service Leader :- Melakukan control (QC) terhadap perkerjaan team CS, baik dari incoming, live chat, email, chat grup (WA, LINE, Garena+).- Monitoring workload cyberindo, Airpay (PPOB), Ocha.- Proses sampling KPI.- Proses report daily yang dikerjakan sehari setelahnya (+1).- Diskusi internal / forum setiap 2 minggu sekali, terkait progress kinerja ataupun keluhan lainnya (issues).- Membantu follow masalah team Airpay (PPOB) terkait topup bank transfer tidak sesuai system.- Setting dan monitoring jadwal dan jobdesk team.CS Cyberindo (software updater game dan billing warnet) :- Menerima laporan / handle incoming call, Live chat, Email, Whats App, Grup Internal (LINE, Garena messenger).- Monitoring / melakukan pengecekkan pada sosial media Facebook.- Mengirim report harian kepada leader CS setelah selesai jam kerja.- Melakukan follow up ke rekan team technical support terkait kendala yang harus diescalated.- Melakukan verifikasi user terkait pendaftaran Cyberindo Software.- Memberikan panduan / troubleshoot software Cyberindo updater dan billing.CS Airpay Loket (system pembayaran PPOB) :- Menerima laporan / handle incoming call, Live chat, Email, Whats App, Grup Internal (LINE, Garena messenger).- Mengirim report harian kepada leader CS setelah selesai jam kerja.- Melakukan verifikasi pendaftaran user / Airpay Partner.- Menfollow Up keluhan yang memang perlu diescalated ke tim terkait (Finance, Logistic, Technical Support).- Melakukan follow up terkait topup saldo user yang tidak sesuai dengan kode unik system.- Koordinasi dengan third party terkait masalah transaksi pulsa, PLN, Telkom.CS Ocha (Aplikasi POS) :- Melakukan verifikasi pendaftaran Ocha Partner.- Menerima laporan / handle incoming call, Live chat, Email, Whats App, Grup Internal (LINE, Garena messenger).- Memberikan panduan teknis / informasi seputar aplikasi OCHA.- Koordinasi dengan tim penjadwalan terkait proses instalasi atau maintenance aplikasi OCHA. Show less

Summitmas 2, Jl. Jend. Sudirman No.Kav. 61-62, Rt.5/Rw.3, Senayan, Kby. Baru

Part Time Staff Callcenter Collection PT. OTO Multiartha ;- Menghubungi (via telepon) customer yang sudah melewati batas jatuh tempo pembayaran- Adanya pencapaian target janji bayar per harinya.

Graha Cempaka Putih Jakarta Pusat

Staff outbond callcenter ;- Meneruskan laporan customer yang sudah dibuat team inbond- Koordinasi dengan team delivery, instalasi, cabang dan service- Meneriman laporan customer melalui SMS, eMail dan media social (facebook dan twitter)- Menghubungi customer mengenai hasil follow up- Monitoring setiap case/laporan yang telah di follow up- Membuat report laporan yang telah masuk di setiap minggunya, guna meminimalisir ratio complain yang terjadi.