Januar Rizqy Email & Phone Number

Jakarta Selatan, Jakarta Raya, Indonesia

Jakarta Raya, Indonesia

Jakarta Raya, Indonesia

Area DKI Jakarta

- Consistently keeping the chat abandonment rate below 5% each month.- The accomplishment of maintaining a CSAT score between 80% and 90% consistently every month.- Successfully ensured that the waiting time for service remained under 5 minutes each month.- Providing weekly customer support reports gaining insights from various metrics for business.

Area DKI Jakarta

- Promoted to the position of Senior Staff after 7 months of joining the company.- Successfully maintained the chat response time below 3 minutes.- Consistently maintained the queuing time below 1 minute.- The accomplishment of maintaining an average QA score of 80 - 90 every month.- Performing procedures as a customer service agent to ensure the.

Jakarta, Indonesia

- Successfully handled 80 - 100 tickets within a day.- Successfully maintained the fraud transaction rate below 2% while serving as an agent.- Created content related to Japanese culture (anime, games, musicians, etc.) for social media posts to engage users and generate interest in the product.- Excellently managing and maintaining chat requests across.

Jl. Grand Boulevard, BSD GOP BSD City, Tangerang, 15345

- Successfully maintaining service time within a target of 2 minutes, ensuring efficient and prompt assistance to customers.- Demonstrating excellent engagement during consultations with customers, resulting in a high Customer Satisfaction (CSAT) score of 85% while serving as an agent.- Conducting a thorough analysis of user issues and providing effective.

​Pacific Century Place Floor 28, SCBD Lot 10 Jl Jend Sudirman Kav 52-53, Jakarta

Customer Service Leader:- Melakukan control (QC) terhadap perkerjaan team CS, baik dari incoming, live chat, email, chat grup (WA, LINE, Garena+).- Monitoring workload cyberindo, Airpay (PPOB), Ocha.- Proses sampling KPI.- Proses report daily yang dikerjakan sehari setelahnya (+1).- Diskusi internal / forum setiap 2 minggu sekali, terkait progress kinerja.

Summitmas 2, Jl. Jend. Sudirman No.Kav. 61-62, RT.5/RW.3, Senayan, Kby. Baru

Part Time Staff Callcenter Collection PT. OTO Multiartha;- Menghubungi (via telepon) customer yang sudah melewati batas jatuh tempo pembayaran- Adanya pencapaian target janji bayar per harinya.

Graha Cempaka Putih Jakarta Pusat

Staff outbond callcenter;- Meneruskan laporan customer yang sudah dibuat team inbond- Koordinasi dengan team delivery, instalasi, cabang dan service- Meneriman laporan customer melalui SMS, eMail dan media social (facebook dan twitter)- Menghubungi customer mengenai hasil follow up- Monitoring setiap case/laporan yang telah di follow up- Membuat report.