Providing exceptional customer service for the last several years has allowed me to directly affects your bottom line. Increasing sales or maintain your current customers is critical and I understand what they care about most. I work directly with your customers, partner, reseller's and distributors to empower them by providing solution, guidance, reassurance and professionalism that align with your companies objectives. I am currently looking to use my experience and knowledge to further expand into new areas of technology in the IT/software Industry where I can utilize my expertise in sales support, technical support and Solution Selling with a progressive company. This will allow me to continue my journey in customer services, with a focus on improving customer satisfaction and customer retention by making these services available to them quickly and professionally. My past employment has given me the opportunity to work with companies across North America to improve their renewal rate and maintain their existing customers.