Direct exempt, non-exempt, temporary recruiting activities; facilitate comprehensive pre-employment screening for commercial and government contracts; facilitate on-boarding and new hire orientation; appraise and review staff contributions through recognition programs; administer benefits, workers compensation, and 401K programs. Ensure company compliance with active collective bargaining agreement. Investigate disciplinary actions, grievances and other Union related activities. Maintain strong and constructive relationship with union leadership. Responsible for the preparation and processing of bi-weekly payroll for over 150 employees; review and ensure accuracy of approved time cards; track and deduct all garnishments and other special payroll deductions. Assists with employee counseling, discipline and open door issues. Administers compensation programs and assists in job analysis, job evaluation, and performance management to ensure compliance and division guidelines. Coach, consult and advise management teams and executive leadership on employee relations, organizational development, company policies and workforce needs.

Developed and facilitated training programs for custodial and maintenance staff. Trained personnel within the Department of Housing in the use and operation of custodial equipment, software and technology; in addition a focus on leadership, communication and service. Supervised project teams of custodians, Community Supervisors, temporary staff and vendors. Reviewed and processed vendor invoices. Assessed employee performance and provided feedback to Community Supervisors for annual performance evaluations. Planned, developed and implemented new methods and procedures to improve operations.

Managed contract employees ensuring they were delivering quality services, adhering to staffing schedules, submitting required documentation and following HR policies and procedures. Conducted site visits to monitor contract performance. Responsible for developing action plans to respond to changes as needed. Developed processes for resolving issues and concerns, implementing corrective actions and communicating resolutions. Conducted follow-up to ensure corrective actions are successful. Generated monthly and annual reports on performance metrics, labor utilization, contract revenues and overall health of client business. Worked with Recruiting team to fill vacancies in order to ensure contract fill rates were met.

Unique Cleaning Service, Inc. provides complete facilities maintenance and janitorial service for government and corporate accounts nationwide. As the HR/Contract Manager, I was responsible for performing all Human Resource objectives as they pertained to recruiting, training, coaching and employment practices. I was also responsible for all aspects of our government contracts including vendor billing, contract modifications and negotiating vendor agreements. In addition, I developed and administered programs, procedures and guidelines to help align the workforce with the strategic goals of the company and managed the development/maintenance of the corporate office with a focus on operations, contract compliance, culture, training and company policies.

Exceeded company financial goals and standards while maintaining outstanding customer cared and education; assisted in planning and executing large scale retail events; managed and supervised a staff of 12 artists. Acted as a liaison between staff, retail manager and artist training team; facilitated core workshops (i.e., sales, community service, skills enhancement) for 75 employees in Metro Atlanta; interfaced with celebrity clientele discreetly and professionally at various performance venues wishing the Atlanta Metro area; developed and maintained inspirational, challenging and informative ways to deliver training and educational material