Tomasz Januszewski Email & Phone Number

Hungary, Romania, Slovakia, Turkey, Middle East, Greece, Bulgaria, Croatia, North Africa, Malaysia

Hungary, Slovakia, Turkey, Greece, Middle East, North Africa, Malaysia

Responsibility for overall company activities on Hungarian, Slovakian, Greek and Turkish markets.

Outsourcing, project management, innovativeness, professional experience especially in Banking and Contact Centers areas. Lean Six Sigma metodology (certificated Green Belt title) merged with creativity, analytic skills, involvement and experience.Planning, preparation and manage telemarketing campaigns using outsourced resources. Coordination of.

Project management. Projects initiatives and planning. Coordination of work Projects Team, Support, Development, Suppliers, Business Units and IT Departaments. Negotiations with suppliers and stakeholders. Building and maintaining relationships with market leaders.The best and latest references are available at web page below. It is the first project with.

Preparing and realisation of projects related to Call Center development. Banks and telecommunications systems monitoring and control. Planning and realisation of reporting system. Exploration, analysis and implementation of new IT solutions. Selection and cooperation with technology suppliers. Responsibility for integrating the predictive dialer system.

Administration of Call Centers and Banks’ systems users. Realisation of some internal Departament projects. Call Centers operators support and maintenance. Call Center activity reporting.

Customer’s telephone and email service. Creation and co-creation of banking procedures and standards for quality of service. Processes optimisation. New employees training.

Magister (Mgr), Insurance

Bachelor'S Degree, Social Policy