- Telephone and e-mail customer support- Implementation of EDI solution at the customer's site- Customization of the customer solution- Consultation and maintenance of the solution for the customer- Technical and process analysis and solution design (electronic invoicing, legal archiving of documents, logistics process management using EDI documents)- Technical support for the sales team

- IT consulting- IT support for client infrastructure (windows/linux, docker, proxmox, reverse proxy, cloudflare, authentik)- web hosting and domain registration- creation of websites built on Wordpress

- L2 support for workstations, laptops & servers for headquarters, warehouse, branch stores, coordination of L1 technician- L1 support for network devices (such as branch routers, edge switches and access points - manage and config devices)- manage and provides support as EDI coordinator- application support for ERP and WMS, consulting and testing new features in systems- install and config of Linux servers, Point of Sales solutions and special retail hardware- MDM configuration for mobile devices (such as mobile phones, kiosk devicies and handhelds)- Implementation of new projects such as touch POS devices, electronic price tags, MDM management of mobile devices, replacement of network devices.

- Technical support for users- Installation and maintenance of hardware and software (laptops, servers, mobile phones, printers)- Management and optimisation of costs associated with the mobile operator- EDI (Electronic Data Interchange) interface management - preparation, consultation, testing and migration of vendors to EDI communication- First level user support and troubleshooting of ERP and POS/WMS systems