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Jan Vetrák Email & Phone Number

Customer Service and Quality Assurance at StubHub

Location: Limerick, County Limerick, Ireland 4 work roles 2 schools

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3 data sources Profile completeness 86%

Current company

StubHub

Role

Customer Service and Quality Assurance

Location

Limerick, County Limerick, Ireland

Company size

1134 employees

Who is Jan Vetrák? Overview

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Quick answer

Jan Vetrák is listed as Customer Service and Quality Assurance at StubHub, a company with 1134 employees, based in Limerick, County Limerick, Ireland. AeroLeads shows a matched LinkedIn profile for Jan Vetrák.

Jan Vetrák previously worked as Quality Assurance Specialist at Stubhub and Inbound Customer Service Representative at Viagogo. Jan Vetrák holds Bachelor Of Arts - Ba, Environmental Design, 2015 from Technical University Of Liberec.

Company email context

Email format at StubHub

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StubHub

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Profile bio

About Jan Vetrák

Dedicated Quality Assurance Specialist with extensive experience in customer support roles. Renowned for exceptional communication skills, meticulous attention to detail. A genuine and open-minded person with empathetic approach to client interactions. Adept at identifying and resolving issues, ensuring optimal service quality. Proven track record of delivering high-quality support in fast-paced environments. Committed to continuous improvement and excellence in all professional endeavors.

Current workplace

Jan Vetrák's current company

Company context helps verify the profile and gives searchers a useful next step.

Stubhub

Customer Service and Quality Assurance

san francisco, california, united states

Website

stubhub.com

Employees

1134

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Company profile

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4 roles

Jan Vetrák work experience

A career timeline built from the work history available for this profile.

Quality Assurance Specialist

Current

Stubhub

Ireland

Monitoring and evaluating customer support agents to ensure adherence to company guidelines and processes.
Conducting regular performance reviews, providing constructive feedback using the SBI (Situation-Behavior-Impact) model to enhance agent performance.
Identifying and reported critical escalations, including instances of work avoidance and non-compliance with company policies.
Collaborating with team leaders and QA agents across different GEOs to ensure consistent calibration and alignment on quality standards.

Apr 2023 - Present

Inbound Customer Service Representative

Viagogo

Irsko

Jul 2021 - Apr 2023

Community Support Representative

Uber

Krakov A Okolí, Polsko

Mar 2019 - Jun 2021

Customer Service Specialist

H&M

Warsaw, Masovian District, Poland

Handle every customer contact with interest and care, providing solution and advice
Communication via Email, Phone calls, Social media
Recognising of different problems and provide individual solutions
Using different languages, channels and brands and adapts tone of voice accordingly
Efficiently use different tools and business systems (Cockpit, SAP, Case Management, CIC)
Supporting colleagues with training as Grow ambassador, helping with scheduling etc.

Sep 2017 - Mar 2019

Team & coworkers

Colleagues at StubHub

Other employees you can reach at stubhub.com. View company contacts for 1134 employees →

LH

Len Huang Colleague at Stubhub New York, New York, United States, United States View → PM

Pamela Meade Colleague at Stubhub Galway, County Galway, Ireland, Ireland View → LW

Longgui Wang Colleague at Stubhub Shanghai, China, China View → YM

Yaiza Matesanz Colleague at Stubhub Greater Madrid Metropolitan Area, Spain View → LL

Leon Lev Colleague at Stubhub Voznesensk, Mykolayiv, Ukraine, Ukraine View → DD

Dzaki Daffara Fawwaz Colleague at Stubhub Balikpapan, East Kalimantan, Indonesia, Indonesia View → RS

Rebekah Santana Colleague at Stubhub Windsor Locks, Connecticut, United States, United States View → 李

李奕緯 Colleague at Stubhub Taipei, Taipei City, Taiwan, Taiwan, Province Of China View → EH

Emmanuel Harris Colleague at Stubhub Stone Mountain, Georgia, United States, United States View → AH

Aurora Hoffman Colleague at Stubhub Los Angeles County, California, United States, United States View →

2 education records

Jan Vetrák education

Bachelor Of Arts - Ba, Environmental Design, 2015

Technical University Of Liberec

Bakalář (Bc.), Environmental Design, 2009

Technická Univerzita V Liberci

FAQ

Frequently asked questions about Jan Vetrák

Quick answers generated from the profile data available on this page.

What company does Jan Vetrák work for?

Jan Vetrák works for StubHub.

What is Jan Vetrák's role at StubHub?

Jan Vetrák is listed as Customer Service and Quality Assurance at StubHub.

Where is Jan Vetrák based?

Jan Vetrák is based in Limerick, County Limerick, Ireland while working with StubHub.

What companies has Jan Vetrák worked for?

Jan Vetrák has worked for Stubhub, Viagogo, Uber, and H&M.

Who are Jan Vetrák's colleagues at StubHub?

Jan Vetrák's colleagues at StubHub include Len Huang, Pamela Meade, Longgui Wang, Yaiza Matesanz, and Leon Lev.

How can I contact Jan Vetrák?

You can use AeroLeads to view verified contact signals for Jan Vetrák at StubHub, including work email, phone, and LinkedIn data when available.

What schools did Jan Vetrák attend?

Jan Vetrák holds Bachelor Of Arts - Ba, Environmental Design, 2015 from Technical University Of Liberec.

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