* coact with engineering through out production design cycle to test firmware in parallel* create test cases on TestRail & scripts using python for firmware & product testing* functional to system level testing of firmware before releasing to production * existing product enhancement, bug reporting, follow-up, feature request according to customer requirements through JIRA tickets* documenting & generate reports on product verification* create & release required documentation for new products to PE* troubleshooting, create/verify bugs during product test & before releasing to production or for customer specific application.* L3 support for any customer reported issue to R&D

For IBM India PVT. LTD. as an Application Support Engineer • Outlook configuration, trouble shooting, maintenance • Managing Active directory users and components • Detecting, logging, categorizing and prioritizing incidents and providing initial Incident Support• Remote support to the users• Administer and resolve applications issues, provide updates and perform root cause analysis.• Coordinate with teams and resolve all complex application and system issues.• Setting up user accounts, permissions and passwords.• Overseeing security of all systems, especially the internet, and installing antivirus protection• Technical support for people using the network.SKILLS• Good knowledge of Networking components • CCNA – Routing and Switching – Router configuration – Routing Protocols• Switching Configuration - VLAN implementation ,Layer 2 Security ,Inter VLAN communication ,Port Security • Network Security – Implementation of ACL , NATing • Troubleshooting of Network • Knowledge of HSRP , GLBP