-At this role, I lead Issue Resolution project in DSE by proactively identifying, resolving various types of critical issues (data, process, system), and communicating to stakeholders. - Define problem-statement and conduct root-cause analysis to understand the underlying reasons behind recurring or significant issues, and drive mitigation or resolution plan. Collaborate with cross-functional teams such as IT, Service Analytics, License Management and Order Management Teams etc. to problem-solve, and support issue resolution for TP&A. - I hold in-depth functional & process knowledge along with demonstrated strong problem-solving and stakeholder management skills